Qualtrics Digital Implementation Specialist

OGC Global • New York, NY

15d

About The Position

We are seeking a Qualtrics Digital Implementation Specialist to join our team and support a leading global enterprise technology client. In this role, you will implement, configure, and optimize Qualtrics solutions that power enterprise Customer Experience (CX) programs. The ideal candidate has strong hands-on experience with Qualtrics, a solid understanding of Customer Experience (CX) and Voice of Customer (VoC) programs, and enjoys working with both technical and business stakeholders to deliver impactful solutions.

Requirements

• 3–5 years of hands-on Qualtrics implementation experience.
• Strong understanding of Customer Experience (CX) and Voice of Customer (VoC) programs.
• Experience with Qualtrics Digital, Website/App Feedback, or XM Platform.
• Working knowledge of HTML, CSS, and JavaScript.
• Strong project management and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Nice To Haves

• Experience working in a consulting, agency, or enterprise environment is preferred.

Responsibilities

• Configure, implement, and optimize Qualtrics Digital Experience (DX) solutions.
• Deploy and manage website intercepts, digital feedback programs, and customer experience initiatives.
• Translate business requirements into scalable Qualtrics solutions.
• Perform QA testing, troubleshoot implementation issues, and ensure platform reliability.
• Collaborate with consultants, developers, and client stakeholders.
• Manage multiple implementation projects and timelines.
• Maintain implementation documentation and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree