Quality Warehouse Coordinator

Carolina Beverage•Fort Worth, TX

12h•Hybrid

About The Position

The Customer Quality Coordinator is responsible for managing customer quality requirements and works with our customers to ensure our teams are aware of the customers’ expectations. The Customer Quality Coordinator works with the Quality Department to answer customer requests and provide any requested product information. Carolina Beverage Group is a world-class specialty beverage co-packer for leading beverage brands. Headquartered in Mooresville, NC with additional locations in Cold Spring, MN and Fort Worth, TX. We are incredibly proud of the strong team we have built with over 1,000 hard-working team members. Our ownership investments continue to bring new equipment & expansive operations to all locations providing ample opportunities across all locations in a variety of roles and departments including Production, Blending, Ingredient Control, Quality, Maintenance and Shipping & Receiving.

Requirements

Above average verbal and written communication skills.
Thorough knowledge of production operations, including all safety requirements.
Thorough knowledge of beverage production, blending, quality, analytical testing and microbial testing.
Ability to work independently.
Exceptional organization skills and attention to detail.
Ability to communicate with customers and manage customer expectations.

Nice To Haves

1-5 years in a leadership role within a Quality Control Department in a food or beverage production facility is preferred but not required.

Responsibilities

Serves as a liaison to our customers in regard to product quality.
Assists the Quality Department to ensure the appropriate quality testing and documentation is prepared for production runs that will meet the customers’ requirements.
Coordinates with the customer and the Quality Department to provide the necessary product information related to the customers product quality. May require entering or uploading product quality information into a customer portal.
Monitors all customer production runs and ensures proper testing and reporting. Assists in compiling data related to special projects, as requested by supervisor.
Reports non conformances and answers questions from customers related to hold product and product complaints.
Works with the Quality Manager for updating policies, SOP’s, and quality forms to meet the customers quality requirements.
Trains Blending, Quality and Production Teams on procedures required to meet customers’ requirements.
Assists with customer audits and the completion of customer corrective actions related to findings from audits or customer visits.
Is onsite with customers to provide assistance during new product runs and trials.
Makes recommendations and improvement ideas for meeting customer quality requirements.
Performs all other duties as assigned or required by the Company or Quality Manager
Other duties may be assigned.