Quality Virtual Support III

Caliber Collision•Lewisville, TX

21h•Remote

About The Position

Service Center CSCS TX Essential Job Duties Conduct estimate, photo and documentation reviews using standard review process developed by Caliber Identify areas for GP% improvement through report analysis and estimate review Reinforce company standards for part selection, vendor usage, labor mix and refinish processes Communicate findings to new-to-role service advisors for training and compliance improvement purposes Conduct 1:1 coaching sessions with new-to-role Service Advisors on estimates, repair judgement times, repair procedures, and proper line and file documentation. Will provide same level of support to experienced Advisors who need additional performance support. Facilitate group discussions with multiple new-to-role Service Advisors and provide feedback, coaching and support to these Advisors. Report and track findings for management, such as General Managers and Regional Managers. Comply with all Caliber safety rules, policy guidelines and company standards Other duties as assigned

Requirements

High school diploma or GED
Minimum 6 years related experience
Advanced understanding and knowledge of repair process/procedures
Detailed knowledge of CCC/Mitchell estimating & “P-Page” logic
Must be at least 18 years of age
Multi-tasking; adapts easily to fast-paced environment
Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
Must be able to sit for long periods of time
Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

Experience in a leadership role a plus
Exceptional verbal & written communication skills

Responsibilities

Conduct estimate, photo and documentation reviews using standard review process developed by Caliber
Identify areas for GP% improvement through report analysis and estimate review
Reinforce company standards for part selection, vendor usage, labor mix and refinish processes
Communicate findings to new-to-role service advisors for training and compliance improvement purposes
Conduct 1:1 coaching sessions with new-to-role Service Advisors on estimates, repair judgement times, repair procedures, and proper line and file documentation.
Provide same level of support to experienced Advisors who need additional performance support.
Facilitate group discussions with multiple new-to-role Service Advisors and provide feedback, coaching and support to these Advisors.
Report and track findings for management, such as General Managers and Regional Managers.
Comply with all Caliber safety rules, policy guidelines and company standards
Other duties as assigned