Quality Verification & Acceptance Supervisor II

AM General•Mishawaka, IN

13d

About The Position

AM General develops specialized ground vehicle systems for the U.S. Armed Services and allied customers. The Quality Verification & Acceptance Supervisor II trains, qualifies, and supervises Quality Monitors responsible for product and process inspection under the company’s Voice of Customer Audit (VOCA) manual and COSIS process. The role leads quality reviews, coordinates containment and corrective-action efforts, supports customer and Defense Contract Management Agency audits, and works with cross-functional teams to improve defect rates and first-pass yield. It also oversees quality procedures, vehicle records, and hourly employee time and attendance in accordance with the labor agreement. The position operates between an office and a manufacturing plant and may be assigned to a specific shift or hours. Work may involve extreme temperatures, inclement weather, heights, and constant or intermittent loud noise. Local travel between facilities is required.

Requirements

At least 3 years of experience in automotive final assembly, an automotive Tier 1 supplier, or defense manufacturing of similar products.
At least 3 years of supervisory experience.
Effective experience and working knowledge of manufacturing quality processes and controls.
Effective communication and people leadership skills.
Microsoft Office skills, including Outlook, Excel, Word, SharePoint, and PowerPoint.
Proven supervisory capability directing represented hourly workforces, with strong labor-relations and team-building skills.
Familiarity with automotive audit metrics (DPV/DPU), GD&T, torque verification, electrical diagnostics, and corporate quality management systems (ISO/TS/IATF 16949).
Working knowledge of structured problem-solving methodologies such as Red X, Shainin, 8D, DMAIC, or Six Sigma.
Strong verbal presentation and data-visualization skills, including the ability to objectively defend audit findings before plant executive leadership.
Valid vehicle operator’s/driver’s license.
Ability to meet the stated physical demands, including regular vision, hearing, coordination, dexterity, and mobility requirements; occasional climbing, kneeling, bending, crouching, crawling, lifting up to 25 pounds, and physically strenuous or repetitive activity.
Ability to work in office and manufacturing plant environments, including varying difficult conditions such as extreme cold, heat, inclement weather, heights, and loud noise.
Ability to travel locally between facilities.

Nice To Haves

Bachelor’s degree in engineering or engineering technology, or equivalent experience.

Responsibilities

Train, qualify, and supervise Quality Monitors in product and process inspection according to AM General’s VOCA manual and COSIS process.
Facilitate regular plant leadership VOCA review boards, presenting key defect drivers, Demerits/Weighted Defects per Vehicle (WDPV), and customer dissatisfaction risk.
Drive containment and resolution of issues requiring immediate 24-hour containment, including high-demerit defects, safety-critical concerns, repeat issues, and issues identified by DCMA and/or PDLTV.
Partner with Operations Quality Leads to support root-cause problem-solving and verify permanent corrective actions.
Develop and issue Quality Alert Bulletins for issues crossing the Fast Response Board threshold.
Coordinate immediate yard holds and vehicle containment protocols when critical quality anomalies are identified.
Maintain Standard Work for Quality Monitors performing VOCA and COSIS.
Coordinate with other functions to ensure vehicle traveler records are properly used and accurately completed, providing a complete vehicle record compliant with contract requirements.
Conduct or support product non-conformance containment in production or in finished-vehicle lots.
Coordinate and support DCMA and Direct Sale customers in presenting finished trucks for sales and performing the FIR audit with the customer.
Support continuous improvement by applying AM General manufacturing processes and Built-in-Quality standards to audit and verification processes.
Work cross-functionally to reduce defect rates and improve first-pass yield through early defect detection and upstream feedback.
Ensure VOCA and COSIS procedures, processes, and product standards, including the Completed Vehicle Inspection Standard, are understood and followed by the Quality Verification team.
Work with Quality department management to identify, track, and report key performance metrics.
Document hourly employees’ time and attendance and supervise them in accordance with the labor agreement.