Quality & Training Manager

Datavant

2d • $72,000 - $78,000

About The Position

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
The Manager, Service Delivery – Quality & Training leads oversight of quality and training efforts across one or more assigned sites, ensuring timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational quality improvement and training efforts, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and training while partnering closely with ROI Operations and Account Management teams.

Requirements

• Deep ROI & Compliance Expertise
• Enterprise QA Leadership mindset
• Comfort using metrics and dashboards to guide operational decision-making
• Strong understanding of HIPAA and regulated workflows
• Problem-solving skills and the ability to respond quickly to quality/training needs
• Identify process improvement needs and appropriate solutions
• Training and enablement expertise
• Risk management orientation
• Ability to collaborate cross-functionally with onshore/offshore operations teams

Nice To Haves

• Experience with ROI workflows or EMR systems
• Led multi-site teams
• Experience with Lean or continuous improvement methodologies

Responsibilities

• Design and lead a centralized QA strategy across all ROI operations (onshore, offshore, call center, and site-based teams)
• Establish standardized audit methodologies, sampling models, and scoring frameworks aligned to SOPs and client requirements
• Ensure consistent application of QA/QC processes for record release accuracy and compliance across all locations
• Serve as the single point of accountability for enterprise quality performance
• Oversee a central QA team responsible for auditing work across multiple accounts and facilities
• Define audit cadence (pre-release, post-release, targeted audits) based on risk level and request type
• Ensure audit findings are documented, trended, and escalated appropriately
• Standardize quality scoring calibration sessions to ensure consistency across QA analysts
• Develop and deploy centralized training programs for all ROI roles (processors, leads, call teams, offshore teams)
• Align all training content to enterprise SOPs, client requirements, and system workflows
• Ensure completion of mandatory onboarding and compliance training across all teams
• Build role-based learning paths (e.g., new hire, cross-training, advanced audit readiness)
• Partner with Operations to accelerate speed-to-productivity and reduce early-stage defects
• Own enterprise-level quality dashboards and reporting
• Track and analyze accuracy rates and defect types, unauthorized disclosure trends, audit volumes and pass rates
• Provide standardized reporting packages for leadership and client reviews
• Identify systemic issues vs. site-specific performance gaps
• Lead enterprise root cause analysis (RCA) for recurring quality issues
• Drive standardization of workflows, job aids, and audit criteria across all operations
• Partner with Operations to implement corrective and preventive actions
• Continuously refine SOP alignment and ensure updates are reflected in training and QA processes
• Support scaling initiatives (new clients, offshore expansion, digital workflows) with standardized quality controls
• Monitor and mitigate enterprise-level compliance risks, including unauthorized disclosures and audit failures
• Ensure readiness for client and internal audits
• Maintain centralized oversight of quality risks across all accounts and regions
• Serve as the bridge between QA, Training, Operations, Compliance, and Product/Technology teams
• Partner with Operations leadership to align performance expectations and accountability
• Collaborate with Product/IT teams to improve QA tools, audit workflows, and reporting automation
• Support client-facing teams with quality insights for business reviews
• Lead and develop a centralized team of QA analysts and trainers
• Establish clear roles, productivity standards, and audit expectations for the QA team
• Drive consistency through calibration sessions, standard audit training and ongoing QA team development
• Build a data-driven, performance-focused quality culture across the enterprise

Benefits

• Total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed