QUALITY TECHNICIAN (ST130_11) 1 1

Mersen•Boonton, NJ

About The Position

Mersen is a global expert in electrical specialties and advanced materials for high-tech industries, with operations in 33 countries, 50 industrial sites, and 18 R&D centres. The Quality Technician supports quality assurance and control activities at the Dorion site, maintaining quality systems, addressing supplier and customer quality concerns, and advancing continuous improvement. The role works across production, engineering, suppliers, customers, and other teams to promote quality excellence and ensure compliance with applicable quality and safety processes.

Requirements

Two-year college or technical school education, or completion of a Quality Program.
At least 3 years of Quality Assurance and Quality Control experience.
Experience completing FAI reports and direct APQP/PPAP experience.
Work experience in a manufacturing environment.
Ability to communicate in English, verbally and in writing.

Nice To Haves

Experience with ISO 9001 standards.
Spanish language skills.

Responsibilities

Develop and maintain quality control plans, procedures, work instructions, SOPs, and protocols.
Handle incoming-material quality issues and customer complaints, including initiating NCRs and managing RMAs.
Lead the development and implementation of corrective and preventive actions (CAPA).
Manage administrative components of customer complaints and quality reports, and monitor customer portals.
Monitor and analyze quality metrics and performance indicators to identify trends and support continuous improvement.
Collaborate with production, engineering, and other departments to resolve quality issues and improve products.
Prepare quality documentation and reports, including 8D, CONQ, PPAP, FAI, KPI, and performance reports.
Review and validate QC reports before submission, including FAI, source inspection, and special inspection reports.
Maintain documentation in IQS and the QMS drive for the Dorion site.
Manage on-hold material and the quarantine cage, including maintaining its log.
Provide staff guidance and training on quality processes and quality orientation.
Facilitate communication and collaboration between cross-functional teams to promote quality excellence.
Participate in customer audits and respond to quality assurance inquiries.
Participate in supplier evaluations and audits to verify quality standards across the supply chain.
Approve the calibration schedule and ensure traceability to standards; review calibration certificates for accuracy and traceability.
Coordinate and conduct internal audits as planned by the QA Manager to assess quality-system compliance and identify improvement opportunities.
Coordinate ISO 9001 external audits.
Support the QC team with inspection processes and preparation of inspection reports as needed.
Support production with questions relating to drawings and visual quality, and verify last-off or setup items.
Build positive stakeholder relationships through effective communication.
Follow ISO and Health & Safety policies and procedures.
Contribute to a positive quality culture and perform other duties as directed by the QA Manager.