Quality Technician - 1st Shift

TTM Technologies•Syracuse, NY

11d•$53,432 - $89,053

About The Position

The Quality Technician supports the Quality Management System (QMS) by maintaining calibration and quality records, controlling documented information, coordinating customer returns and complaints, and supporting inspection activities. The role coordinates across Quality, Operations, Supply Chain, and customers to support compliance with internal procedures and customer and regulatory requirements. The position maintains calibration databases and records, controls quality documents and revisions, processes RMAs and customer complaints, coordinates customer and third-party source inspections, and supports audits and quality reporting. It also contributes to continuous improvement and corrective action activities and helps develop customer relationships through professional collaboration and timely attention to customer requirements. The role performs routine assignments with limited judgment and supervision while learning company policies and procedures. It requires accurate handling of administrative and written tasks, effective communication, and the ability to work independently or with others in a dynamic manufacturing environment. The position must comply with TTM export control policies and applicable laws, including ITAR, EAR, and OFAC requirements.

Requirements

Ability to perform assigned tasks independently with limited supervision.
Ability to read and understand PCB drawings.
Ability to perform repetitive tasks accurately and maintain attention to detail.
Ability to use measurement tools such as calipers, gauges, or CMM equipment.
Ability to work independently or as part of a team in a dynamic, fast-paced environment.
Ability to perform basic computer tasks and collect data and update measurements accurately.
Understanding of related interdepartmental processes.
Strong English verbal and written communication, planning, and organizational skills.
Strong computer skills and technical aptitude.
Ability to manage multiple administrative and written tasks accurately and professionally within designated timelines.
Ability to handle workflow interruptions to accommodate requests.
High school diploma or equivalent preferred.

Nice To Haves

One to two years of manufacturing experience.
Aerospace industry experience, including familiarity with AS9100, AS9102, IPC-6012, or IPC-A-600.
Experience with calibration systems and document control.
Experience reading and interpreting GD&T requirements on manufacturing drawings.
PCB experience.
Experience with ETQ Reliance and Oracle.

Responsibilities

Maintain the calibration database for inspection, measuring, and test equipment.
Schedule calibration activities and coordinate with internal teams and external calibration providers.
Track calibration status, certificates, and out-of-tolerance conditions.
Ensure calibration records are accurate, complete, and retained according to record-retention requirements.
Process Return Material Authorizations (RMAs) according to company procedures.
Log, track, and route customer complaints to appropriate functions.
Support timely investigations and communication with internal teams.
Maintain complaint and RMA records, metrics, and closure status.
Coordinate customer and third-party source inspections.
Assist with internal and external audits, including ISO 9001, AS9100, and customer audits.
Maintain quality records and databases.
Ensure controlled documents are reviewed, approved, released, and distributed correctly.
Track quality metrics and provide status reports as requested.
Support continuous improvement and corrective action activities.
Build customer relationships through collaboration, respect, professionalism, trust, and integrity.
Understand customer requirements and take prompt, appropriate action to exceed expectations.
Coordinate with supplier quality, receiving, procurement, and production departments to obtain and compile documentation for source inspection packages.
Perform other related duties as assigned.
Comply with TTM export control policies and applicable laws, including identifying ITAR products, observing access restrictions, recognizing foreign visitors, following visitor authorization procedures, understanding export requirements for shipments, and managing vendor approvals for ITAR manufacturing and services.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
Flexible spending accounts
Health savings accounts
Accident benefits
Life insurance
Disability benefits
Paid vacation
Paid holidays
An annual or quarterly company bonus may apply based on position assignment.
Alternative-shift positions may be eligible for a shift premium based on assigned shift and location.