Quality Technician

The Timken Company • Keene, NH

19d • Onsite

About The Position

The Senior Quality Technician is the plant-level owner and subject matter lead for New Product Introduction (APQP/NPI) and Management of Change (MOC) activities. The role leads cross-functional coordination, customer-facing FAI/PPAP submissions, auditable recordkeeping in PLM/PDM systems, and advanced quality analyses to support successful implementation of new products and process changes. It also mentors and supports other quality team members.

The position owns plant APQP/NPI and MOC processes for multiple concurrent projects, coordinates customer submissions and process studies, maintains product and change documentation, and leads teams implementing product and process launches or changes. The technician supports audits and improvement of APQP/MOC procedures, and may take on additional plant and cross-functional duties as business needs evolve.

The role is based at Timken in Keene, New Hampshire, and is full-time on the first shift. The stated pay range is $24.00–$31.00.

Requirements

• High school diploma or GED required.
• At least 5 years of manufacturing quality experience with progressive responsibility.
• Advanced understanding of GD&T, blueprints, engineering drawings, and dimensional inspection practices.
• Strong statistical skills, including capability analysis (Cp/Cpk), MSA, and statistical software or Excel-based data analysis.
• Proficiency with Microsoft Office 365, including Excel, Project, PowerPoint, and Outlook.
• Project management skills, including developing schedules, tracking milestones, managing stakeholders, and driving cross-functional teams.
• Excellent verbal and written communication skills, including the ability to follow project directions, operating instructions, and customer procedure manuals; write reports; and present technical information to small groups and cross-functional teams.
• Strong analytical and reasoning skills, including interpreting figures and proportions, performing statistical calculations, solving practical problems, and applying industry and customer standards.
• Strong problem-solving skills and the ability to manage multiple priorities and projects simultaneously.

Nice To Haves

• Associate degree or technical certificate in manufacturing, engineering technology, or a related field.
• Demonstrated experience with APQP, PPAP/FAI, and MOC.
• Experience with project scheduling tools.
• Experience with PLM/PDM/document management systems such as TeamCenter, ONBASE, CADb, or equivalents.

Responsibilities

• Own and govern plant APQP/NPI and MOC processes for concurrent projects, ensuring milestones, schedules, and customer requirements are met.
• Develop, maintain, and track APQP schedules and project milestones; escalate risks and drive timely resolution.
• Serve as the primary plant contact for customer FAI/PPAP submissions, approvals, and related communications, and represent the plant in customer meetings as required.
• Coordinate and execute complex first article inspections and PPAP packages, ensuring completeness and compliance with customer-specific requirements.
• Plan, coordinate, and analyze process capability studies (Cp/Cpk), measurement system analyses (MSA), and other statistical studies; present findings and recommendations to leadership and customers.
• Lead plant MOC workflows, including initiating and tracking change requests, collecting implementation documentation, managing customer acceptance processes, and maintaining auditable evidence.
• Maintain and govern product and change documentation in Timken systems such as TeamCenter, CADb, ONBASE, or equivalents, ensuring records meet corporate and customer audit requirements.
• Apply and coach APQP quality tools, including FMEA, control plans, process flow, MSA, and capability studies, to identify risks and drive corrective and preventive actions.
• Generate, maintain, and present dashboard-level reports for leadership on APQP/MOC progress, open actions, and key risks.
• Mentor, train, and provide technical guidance to Quality Technicians 1 and 2; assign tasks, review work products, and verify customer-submission completeness.
• Lead cross-functional change implementation teams involving Engineering, Production, Supply Chain, and Sales to ensure robust execution of product/process launches and changes.
• Identify opportunities to improve local and corporate MOC/APQP procedures and lead implementation of approved process improvements.
• Support internal and external audits related to NPI and change management activities.
• Perform additional duties supporting the plant, cross-functional teams, evolving project priorities, business needs, and professional development opportunities.

Benefits

• Competitive pay of $24.00–$31.00.
• Comprehensive medical, dental, and vision coverage; benefits start on the first day of employment.
• 401(k) retirement savings plan with company match.
• 10 paid holidays per year and paid vacation.
• Paid parental leave.
• Employee discounts on products and services.
• Tuition reimbursement beginning on the start of employment.
• Professional development and career-growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED