Quality Technician (ATM Warehouse) Houston, Tx

NCR Atleos•Houston, TX

5d•Onsite

About The Position

This role sits at the intersection of manufacturing quality, customer experience, and data-driven decision-making. You’ll own the end-to-end quality feedback loop —from identifying ATM out-of-box failures to driving corrective actions that improve product performance before it reaches the customer. Your work directly impacts customer satisfaction, field performance, and operational excellence.

Requirements

High School Diploma or equivalent
2+ years experience in quality, manufacturing, or technical operations
Proficiency with Microsoft Office (Excel strongly preferred)

Nice To Haves

Associate’s or Bachelor’s degree (Technical or Engineering-related field preferred)
Experience with ERP/MRP systems
Strong data analysis and reporting skills
Exposure to Lean, Six Sigma, or continuous improvement frameworks
Background in hardware, electronics, or manufacturing environments

Responsibilities

Manage and resolve Out-of-Box Failures (OBF) and customer-reported issues
Investigate root causes with manufacturing, staging, and deployment teams
Ensure fast, closed-loop resolution to prevent repeat issues
Analyze quality trends, failure patterns, and operational gaps
Maintain and manage quality databases and reporting systems
Translate data into actionable insights and prioritized improvements
Promote adherence to manufacturing and staging quality processes
Ensure documentation, workflows, and testing protocols meet standards
Identify breakdowns and implement process corrections at scale
Collaborate with Manufacturing, Services, Field Deployment, and Customer Fulfillment
Act as a quality advocate, influencing teams to adopt better practices
Provide technical guidance and support where needed
Define and present quality metrics and performance KPIs
Identify opportunities to improve product reliability and customer experience
Support Lean / Six Sigma initiatives and continuous improvement efforts