Quality Technician (ATM Warehouse) Houston, Tx

NCR Atleos•Houston, TX

7d•Onsite

About The Position

This role sits at the intersection of manufacturing quality, customer experience, and data-driven decision-making. You’ll own the end-to-end quality feedback loop—from identifying ATM out-of-box failures to driving corrective actions that improve product performance before it reaches the customer. Your work directly impacts customer satisfaction, field performance, and operational excellence.

Requirements

High School Diploma or equivalent
2+ years experience in quality, manufacturing, or technical operations
Proficiency with Microsoft Office (Excel strongly preferred)

Nice To Haves

Associate’s or Bachelor’s degree (Technical or Engineering-related field preferred)
Experience with ERP/MRP systems
Strong data analysis and reporting skills
Exposure to Lean, Six Sigma, or continuous improvement frameworks
Background in hardware, electronics, or manufacturing environments

Responsibilities

Own Quality Performance & Customer Impact: Manage and resolve Out-of-Box Failures (OBF) and customer-reported issues. Investigate root causes with manufacturing, staging, and deployment teams. Ensure fast, closed-loop resolution to prevent repeat issues.
Drive Data-Backed Quality Improvements: Analyze quality trends, failure patterns, and operational gaps. Maintain and manage quality databases and reporting systems. Translate data into actionable insights and prioritized improvements.
Strengthen Process & Build Quality: Promote adherence to manufacturing and staging quality processes. Ensure documentation, workflows, and testing protocols meet standards. Identify breakdowns and implement process corrections at scale.
Partner Cross-Functionally: Collaborate with Manufacturing, Services, Field Deployment, and Customer Fulfillment. Act as a quality advocate, influencing teams to adopt better practices. Provide technical guidance and support where needed.
Lead Continuous Improvement Initiatives: Define and present quality metrics and performance KPIs. Identify opportunities to improve product reliability and customer experience. Support Lean / Six Sigma initiatives and continuous improvement efforts.