Quality Technician

Pratt Industries•Macungie, PA

18d

About The Position

The Quality Technician assists the Quality Manager at the plant location. The role supports quality processes, customer complaint resolution, document control, corrective and preventive actions, sorting and rework, and safety activities at the distribution center. Performance is evaluated against operating standards for quality, cost, safety, customer satisfaction, and productivity, as well as personal growth, employee relations, and creativity.

Requirements

Excellent attendance.
Superior time-management skills; self-driven and self-motivated.
Outstanding organizational skills and attention to detail.
Ability to solve practical problems and interpret verbal and written instructions.
Ability to multitask, work through various challenges, and deal with a variety of situations.
Ability to read, comprehend, and interpret operating instructions, training materials, and procedure manuals.
Excellent communication skills, including the ability to speak effectively with employees, managers, and customers.
Excellent listening skills and the ability to provide positive and corrective feedback.
Computer literacy and proficiency with Microsoft Office, especially Excel, Access, and PowerPoint.
High school graduate or equivalent; related college degree, technical courses, or a two-year associate degree are also identified as qualifications.
At least one year of experience in a related field.
Ability to read a tape measure with speed and accuracy; calculate percentages, measurements, volume, and rates; and apply high-school mathematics concepts.
Ability to solve practical problems with limited standardization and interpret instructions in written, oral, diagram, or schedule form.
Regularly walk, talk, and hear; frequently stand, use hands to handle or feel objects, and reach with hands and arms; occasionally sit; and regularly lift and/or move up to 50 pounds.
Vision requirements include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Knowledge of LEAN manufacturing, ISO, Six Sigma, OSHA, or a safety-related field.

Responsibilities

Assist the Quality Manager at the plant location.
Participate in the internal and external customer complaint process, including entering and tracking complaints, receiving complaint issues, and resolving complaints or conducting root cause analysis.
Perform process audits.
Enter data.
Manage and control safety, training, and quality documents.
Control non-conforming supplier defects and returns.
Manage sorting and rework.
Manage weekly KPIs and/or compliance with corrective action reports (CARs).
Manage preventive action reports (PARs).
Lead the Safety Committee in the distribution center.
Conduct seven-minute safety training sessions for distribution center employees.
Complete safety and incident forms.