Quality Technician

Smurfit Westrock • Springfield, MA

25d • Onsite

About The Position

Smurfit Westrock is hiring a Quality Technician at its union plant in Springfield, Massachusetts. The role supports internal and external quality complaint resolution, audits, and efficient production-facility operations. Working closely with the Quality Manager, the Quality Technician helps ensure quality standards are met and maintained by understanding, implementing, and enforcing customer, regulatory, and company processes, policies, and procedures.

The position is scheduled from 7 a.m. to 3 p.m., with flexibility to start earlier or stay later based on business needs and to work overtime. The starting rate is $29.38 per hour, with actual pay based on factors including work location, skills, experience, and education. The role is full-time. Applicants must undergo drug screening after receiving a conditional offer and before starting employment.

Requirements

• High school diploma or GED.
• Three to five years of work-related manufacturing experience.
• Ability to learn proprietary software programs and use enterprise complaint-management software.
• Thorough knowledge of quality standards and methodologies.
• Strong communication and interpersonal skills to engage and inspire others to comply with quality standards.
• Proven problem-solving track record.
• Flexibility to start earlier or stay later as needed based on business needs and to work overtime.

Responsibilities

• Assist with reviewing, approving, and implementing facility and corporate standard operating procedures.
• Assist with coordinating and conducting internal, customer, supplier, subcontractor, and regulatory audits.
• Help monitor compliance with current policies, procedures, regulatory requirements, and customer requirements.
• Assist in investigating detected risks or failures, complaints, and corrective and preventive actions.
• Partner with the Quality Manager and production managers to maximize product quality and reliability while minimizing cost.
• Work with the Quality Manager to track, analyze, and lead initiatives addressing internal quality issues and customer complaints.
• Assist the Quality Manager in determining, documenting, and approving site-specific or one-time occurrences, including reworks, validations, deviations, waivers, and material or product releases.
• Use enterprise technology to analyze quality complaints, track corrective and preventive actions, and analyze data related to defective parts per million, overshipments, and rejected products.
• Partner with the Quality Manager to execute facility improvement initiatives based on performance data.
• Assist the Quality Manager in providing quality-management and quality-improvement tools and training to facility staff.
• Comply with applicable safety, quality, and company standards and support continuous improvement initiatives.
• Align work with Smurfit Westrock's values of safety, loyalty, integrity, and respect.

Benefits

• Short-term bonus incentive may be available.
• Health, dental, and vision insurance may be available.
• Flexible spending accounts or health savings accounts may be available.
• Retirement savings plans may be available.
• Life and disability insurance programs may be available.
• Paid sick leave as required by applicable state or local law.
• 10 days of paid vacation.
• 11 days of paid holidays, subject to annual change.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED