Quality Technician

Eaton Corporation•Asheville, NC

18d•Onsite

About The Position

Eaton’s ES AMER ARS PDCAD division is hiring a Quality Technician at its Arden, North Carolina location. The role focuses on addressing and resolving supplier quality issues and non-conformances through timely response and appropriate action. The technician supports quality and operations teams with problem solving, root cause analysis, corrective actions, and the disposition and control of nonconforming material. The stated hourly rate is $23.00; the posting notes that compensation may vary based on candidate skills, experience, qualifications, market, and business considerations. The technician reviews non-conformance records and related documents, verifies issues through dimensional reviews and functional tests when needed, and enters information into the NCMR system. The role coordinates vendor returns and corrective actions, manages responses in WISPER, inspects incoming and in-house parts, records measurements and rejections, and helps resolve deviations from drawings and specifications. Additional duties include supplier PPAPs and first article inspections, ISO document control, product/process and internal audits, and supplier assessments.

Requirements

Completed associate degree or 3 years of relevant manufacturing and technical experience.
Working knowledge of mechanical, electrical, and electronic concepts and products.
Previous experience interpreting blueprints for inspection purposes.
Ability to independently perform dimensional checks and functional tests on suspected nonconforming parts or materials.
Strong computer skills, including Windows, Excel, Microsoft Office, AS400, WISPER, and other applications.
Demonstrated success working independently without direct supervision.
Strong communication skills, including the ability to act as a company quality representative with suppliers.
Strong problem-solving, negotiation, and conflict-resolution skills with front-end personnel, shop personnel, and vendors, including inter-unit contacts.
Strong interpersonal skills and demonstrated accomplishments working in a team environment and mentoring others.
Must be within 50 miles of the work location; active-duty military service member candidates are exempt from this geographic limitation.
Eaton will not provide employment immigration sponsorship or support for this position, including CPT, OPT, STEM OPT, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, or I-485 job portability.

Nice To Haves

Direct experience with Asheville products, fabricated parts, ATS, LVA, MVCA, or assemblies.
ASQ or Six Sigma certification.
Previous experience in a quality or continuous improvement role.
Three years of experience with Asheville product testing, troubleshooting, or inspection.

Responsibilities

Review non-conformance NCMR tag information for accuracy, departmental root-cause responsibility, and completeness; resolve incomplete or incorrect information and correct tags as needed.
Review related documents, including drawings, part lists, EBOMs, and computer reports; perform dimensional reviews or functional tests as needed to verify non-conformance information.
Enter non-conformance NCMR tag information into the NCMR data entry system.
Contact vendors to arrange return of nonconforming parts or materials; prepare packing slips, L-orders, and shipping information, obtain VISTA return numbers for inter-unit returns, and generate vendor DMR/CA documents in WISPER.
Follow up to ensure corrective action is provided and maintain vendor DMR/CA responses in WISPER.
Disposition all NCMRs.
Maintain contact with planners regarding purchased-item expedite issues.
Inspect incoming and in-house parts in a timely manner using mechanical and electrical measurement devices and following specified procedures and requirements.
Record measurements and part rejections electronically using WISPER.
Coordinate with design engineering and suppliers to resolve deviations from printed drawings and specifications.
Work with the buyer when supplier parts are rejected.
Perform and manage supplier PPAPs and First Article Inspections (FAIs).
Manage the ISO document control process in accordance with ISO 9001 requirements.
Update the web database with ISO documents and forms for release.
Perform product/process audits and internal quality audits.
Perform supplier assessments with the aid of WISPER documentation.