Quality Technician (1st shift)

Wakefield Thermal•Nashua, NH

49d•Onsite

About The Position

Wakefield Thermal, part of the Heico Companies, designs, manufactures, and sells thermal management products for electronic components. The Quality Technician supports and collaborates with Operations, Manufacturing, and Procurement to achieve quality objectives, minimize product disruptions, and improve process throughput. The role performs inspections, manages nonconforming materials and related documentation, and supports investigations and continuous improvement. The position requires access to ITAR-controlled technical data, so applicants must meet the ITAR definition of a U.S. Person.

Requirements

Meet the ITAR definition of a U.S. Person because the position requires access to ITAR-controlled technical data.
At least 2 years of related manufacturing experience.
High school diploma or GED.
Experience with Microsoft Office products, including Word and Excel.
Ability to read and interpret technical drawings, specifications, and requirements.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Strong communication skills and ability to work through complex issues with peers, management, and multiple functions to ensure nonconformance reports are created appropriately.
Motivation to drive actions and projects to closure without prompting.
Ability to stand and walk for extended periods during the work shift.
Ability to frequently use hands and fingers to operate machine controls, tools, and measuring instruments.
Ability to lift, carry, push, and pull materials and components weighing up to 40 pounds, with or without reasonable accommodation.
Ability to bend, stoop, kneel, crouch, and reach as required to load, unload, and inspect parts and equipment.
Ability to perform repetitive hand, wrist, and arm motions.
Ability to visually inspect parts and read blueprints, technical drawings, work instructions, gauges, and measuring devices.
Ability to distinguish colors, dimensions, and surface defects during inspections.
Ability to hear and communicate effectively in a manufacturing environment.
Ability to safely operate equipment in a fast-paced production setting while wearing required PPE.
Ability to maintain regular attendance and work scheduled shifts, including overtime as required.

Nice To Haves

Blueprint reading experience.
Calibration experience.
Root Cause Corrective Action (RCCA) experience.
Certified Quality Inspector (CQI ASQ) certification.
Experience with Microsoft AX or Dynamics (ERP).

Responsibilities

Promote a proactive safety culture.
Perform First Piece Inspections, including 100% validation of required operational steps against flowdown requirements.
Complete receiving inspections, including checks of dimensions, paperwork, expirations, and other critical product-conformance information.
Conduct roaming inspections to verify operator inspections and assess their accuracy.
Perform final inspections of completed product batches or lots using the applicable 100% inspection or sampling plan.
Generate documentation packages for outgoing customer products, potentially including Certificates of Conformance and raw material, COTS, and external processing documentation.
Prepare daily or weekly reports on relevant quality metrics, such as rejections.
Collaborate with Manufacturing, Quality, Engineering, Procurement, and other functions to communicate nonconforming-material issues and coordinate actions through closure.
Create nonconformance reports detailing the issue’s origin and scope, potential containment, and probable root cause to support MRB investigation and disposition.
Manage the identification, processing, and disposition of nonconforming materials related to internal and external issues, supplier nonconformances, and customer returns.
Assist with root-cause investigations and support continuous-improvement initiatives to reduce or prevent recurrence of nonconformities.
Organize and maintain accurate company documents, store them electronically and physically, categorize them systematically, and ensure accessibility in accordance with document-control protocols.
Track document versions and update documents to maintain accuracy.
Perform other duties assigned by the Quality Manager or senior leadership.