Quality Technician

EPTA • Columbus, GA

7d

About The Position

The Quality Technician helps resolve quality issues and supports quality activities by collaborating with the team and managing relationships with customers, colleagues, and suppliers. The role supports quality excellence through document control, continuous improvement, root-cause analysis, Field Service Report investigation, first article inspection, CPS certification and training, and supplier evaluation. It also involves responding to nonconformities and complaints, conducting audits and inspections, supporting internal and external customers, and coordinating daily activities with the Quality Supervisor/Manager.

This is a permanent role at Epta, an international company providing commercial refrigeration solutions. The company describes a modern workplace culture, opportunities for development and training, remote work when possible, flexible working hours, and volunteering activities.

Requirements

• At least 2 years of relevant professional experience in the manufacturing industry, with a strong background in quality and/or production lines.
• An associate's degree, technical degree, or certification; alternatively, a high school diploma combined with professional experience.
• Strong PC skills, including proficiency in Microsoft Office (Word, Excel, Access, and PowerPoint) and Microsoft FrontPage.
• Ability to read blueprints, technical drawings, and technical documents.
• Ability to use mechanical measuring devices such as micrometers, calipers, and tape measures.
• Basic electrical knowledge and ability to use electrical meters measuring volts, ohms, and amps.
• Specialized technical training in metrology/calibration and familiarity with KW products and processes.

Nice To Haves

• Experience in calibration or metrology.

Responsibilities

• Record and analyze nonconformities using specific tools and databases.
• Investigate manufacturing-coded Field Service Reports (FSRs) and identify corrective actions.
• Define containment actions to minimize issues related to customer and supplier complaints.
• Determine root causes and propose robust corrective actions.
• Conduct First Article Inspections and sort or rework parts and components when required.
• Perform quality audits and supplier visits or evaluations.
• Collect data for KPI reports and suggest continuous improvement initiatives.
• Execute improvement projects as assigned.
• Maintain the document control system, including creating Manufacturing Process Instructions (MPIs).
• Provide CPS training and certification.
• Support and maintain daily contact with internal and external customers.
• Coordinate with and support the daily activities of the Quality Supervisor/Manager.
• Perform other assigned duties while observing safety regulations and precautions.

Benefits

• Development opportunities and training through Epta Academy and external training partners.
• Remote work whenever possible, with necessary technical equipment provided.
• Flexible working hours.
• Opportunities to participate in volunteering activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree