Quality Technician II

Computer Task Group, Inc • UNAVAILABLE, UNAVAILABLE

8d • Remote

About The Position

Support customers and internal teams with quality and regulatory inquiries, customer complaints, and audit requests. Triage, prioritize, document, and escalate quality issues while coordinating with Quality, Regulatory, Customer Service, Sales, and other cross-functional teams.

Requirements

• 2-4 years of customer-facing experience
• Quality, Regulatory, manufacturing, medical device, or clinical industry experience preferred
• Strong customer service, communication, problem-solving, and escalation skills
• Ability to manage time-sensitive requests and multiple priorities
• Microsoft Office proficiency and ability to learn new systems quickly
• Professional written and verbal communication
• Strong judgment, organization, teamwork, and attention to detail

Nice To Haves

• ETQ, SharePoint, Salesforce, SAP, or PeopleSoft experience a plus
• Reports/metrics, continuous improvement, or multilingual skills a plus

Responsibilities

• Support customers and internal teams with quality and regulatory inquiries, customer complaints, and audit requests.
• Triage, prioritize, document, and escalate quality issues.
• Coordinate with Quality, Regulatory, Customer Service, Sales, and other cross-functional teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level