Quality Technician I

DPDHL • Memphis, TN

2d • Onsite

About The Position

DHL Supply Chain is hiring a Quality Technician I in Memphis, TN. This role is crucial in ensuring the quality and compliance of products within the supply chain. The Quality Technician I will be responsible for day-to-day Quality Assurance activities, ensuring compliance with regulations, customer requirements, and company policies. This position involves leadership, training, and support for the Quality Assurance System, including monitoring QMS implementation, facilitating training, and coordinating with various teams to drive quality initiatives. The role also involves ensuring accurate checking and inspection of products, auditing product and packaging, and verifying order details against customer specifications.

Requirements

• High School Diploma or Equivalent
• MUST have experience using SAP and Manhattan commercial WMS (warehouse management system) software.
• Microsoft Office software, including Excel.
• A minimum of 1-3 years’ experience in the following: Supply Chain, Quality Control, Auditing, Product Compliance, Material or Product Inspection.

Nice To Haves

• Associate degree or equivalent in related field of study, preferred
• Forklift operator certificate or satisfactory completion of a forklift-training program within the first 30 days of employment

Responsibilities

• Provide leadership, training, support and disciplines for establishment, maintenance, alignment and continual improvement of the QA System.
• Responsible for day-to-day Quality Assurance activities to ensure compliance with governmental regulations, customer requirements, quality assurance policies and procedures and accommodating requests for support.
• Leads QA team.
• Assigns QA team work schedules, directs team, trains associates in required QA processes and monitor’s associates’ compliance and progress.
• Monitor and report level of QMS implementation, compliance and effectiveness through audit activities, observation, review of quality metrics and customer feedback.
• Facilitate QA training for new and existing associates.
• Review documents and instruction prepared by members of the work group for accuracy and legibility.
• Work with Quality Assurance, Ops Performance and Process Improvement teams to progress Quality initiatives.
• Incorporate QA, OP and PIM tools and methodologies, as appropriate, in performance of tasks.
• Recommends appropriate methods for supporting the site operations’ requirements for quality assurance compliance.
• Lead/support coordination of QA license, permit and registration activities and provide direction for compliance with FDA, DEA, ATF, State and other similar regulatory requirements.
• Perform daily quality assurance activities as required or directed by management.
• Lead and facilitate development of QMS documentation.
• Ensure accurate checking, inspecting and/or counting of all products for both inbound and outbound departments and ensuring all product is free of damage or defect.
• Auditing product and packaging/labeling to maintain highest level of product compliance and accuracy.
• Ensure the quantity, quality, labeling, and shipping address of orders correspond to customer specifications or other requirements.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED