Quality Technician I

DHL (Supply Chain)•University Park, IL

15d•Onsite

About The Position

Provide leadership, training, support, and discipline for the establishment, maintenance, alignment, and continual improvement of the QA System. The role is responsible for day-to-day Quality Assurance activities to ensure compliance with governmental regulations, customer requirements, and quality assurance policies and procedures, while accommodating requests for support. The position leads the QA team, assigns work schedules, directs the team, trains associates in required QA processes, and monitors associates’ compliance and progress.

Requirements

High school diploma or equivalent.
Forklift operator certificate or satisfactory completion of a forklift-training program within the first 30 days of employment.

Nice To Haves

Associate degree or equivalent in a related field of study.

Responsibilities

Monitor and report QMS implementation, compliance, and effectiveness through audits, observations, quality-metric reviews, and customer feedback.
Facilitate QA training for new and existing associates.
Review documents and instructions prepared by members of the work group for accuracy and legibility.
Work with Quality Assurance, Ops Performance, and Process Improvement teams to advance Quality initiatives, using QA, OP, and PIM tools and methodologies as appropriate.
Recommend methods to support site operations’ quality assurance compliance requirements.
Lead or support coordination of QA license, permit, and registration activities and provide direction for compliance with FDA, DEA, ATF, state, and similar regulatory requirements.
Perform daily quality assurance activities as required or directed by management.
Lead and facilitate development of QMS documentation.
Assign QA team work schedules, direct the team, train associates in QA processes, and monitor their compliance and progress.

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