Quality Technician I

DHL (Supply Chain) • Clayton, AL

22d • Onsite

About The Position

DHL Supply Chain is hiring a Quality Technician I to support quality assurance activities in its supply chain operations. The role ensures inbound and outbound products are checked, inspected, and counted accurately and are free from damage or defects. It also audits products and packaging or labeling to maintain compliance and order accuracy, and ensures order quantity, quality, labels, and shipping addresses match customer specifications and other requirements.

The position supports the establishment, maintenance, alignment, and continual improvement of the Quality Management System (QMS). It monitors QMS implementation, compliance, and effectiveness through audits, observation, quality metrics, and customer feedback; supports regulatory compliance; conducts day-to-day quality assurance activities; and helps develop QMS documentation. The role also leads and supports QA team activities, including scheduling work, providing training, and monitoring associates’ compliance and progress.

The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. Pay is $21.50. The role is onsite.

Requirements

• A minimum of 2–3 years of experience in product checking, inspection, and/or counting for inbound and outbound departments, including ensuring products are free from damage or defects.
• Experience auditing products and packaging or labeling for compliance and accuracy.
• Experience ensuring order quantity, quality, labeling, and shipping address match customer specifications or other requirements.
• Experience using a commercial warehouse management system (WMS), such as Blue Yonder, Red Prairie, JDA, SAP, or Manhattan.
• Experience with Microsoft Office software, including Excel.
• High school diploma or equivalent.
• Forklift operator certificate, or satisfactory completion of a forklift-training program within the first 30 days of employment.

Nice To Haves

• ETQ experience preferred.
• Document control and SOP experience preferred.
• Background in training and developing preferred.
• Associate degree or equivalent in a related field of study preferred.

Responsibilities

• Accurately check, inspect, and/or count inbound and outbound products and ensure products are free of damage or defects.
• Audit products and packaging or labeling to maintain product compliance and accuracy.
• Verify order quantity, quality, labeling, and shipping address against customer specifications and other requirements.
• Monitor and report QMS implementation, compliance, and effectiveness through audits, observations, quality metrics, and customer feedback.
• Facilitate QA training for new and existing associates.
• Review documents and instructions prepared by work-group members for accuracy and legibility.
• Work with Quality Assurance, Ops Performance, and Process Improvement teams on quality initiatives, using relevant tools and methodologies.
• Recommend methods to support site operations’ quality assurance compliance requirements.
• Lead or support coordination of QA licenses, permits, and registrations, and provide direction for compliance with FDA, DEA, ATF, state, and similar regulatory requirements.
• Perform daily quality assurance activities as required or directed by management.
• Lead and facilitate development of QMS documentation.
• Assign QA team work schedules, direct the team, train associates in required QA processes, and monitor associates’ compliance and progress.
• Learn the core functions of each job to provide proper training using SOPs.

Benefits

• Affordable medical, dental, and vision coverage available beginning on the 30th day.
• PTO program, including paid holidays and vacation.
• 401(k) with company match.
• Tuition reimbursement program.
• Training and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED