Quality Technician I

TOPPAN Packaging Americas • Batavia, IL

48d • Onsite

About The Position

The Quality Technician I supports the facility’s Quality department by helping ensure products, processes, and documentation meet established quality standards and customer requirements. This position performs testing, conducts audits, reviews samples for release, supports quality investigations, and maintains accurate quality data. The Quality Technician I also works closely with Production and other plant teams to identify quality concerns, support corrective actions, train employees on quality systems, and promote continuous improvement throughout the facility.

Requirements

• Proficient in speaking, reading, and writing English.
• Flexible and available to work off-shift hours when needed to support quality operations.
• Strong problem-solving and decision-making skills.
• Basic computer proficiency, including working knowledge of Microsoft Excel.
• Foundational understanding of arithmetic and statistics.
• Exceptional attention to detail and consistently perform work with a high level of accuracy.
• Can effectively communicate quality expectations and work collaboratively with employees across the facility.

Nice To Haves

• High school diploma or GED preferred but not required. Candidates who demonstrate the necessary manufacturing experience and the required literacy, numeracy, and technical skills will be considered regardless of educational background.
• Bilingual communication skills are a plus.

Responsibilities

• Complete customer Certificates of Analysis (COAs), including all required offline testing.
• Lead daily quality audits throughout the manufacturing process.
• Perform assigned layered audits as directed by the management team.
• Review and approve Acceptable Quality Level (AQL) samples for release.
• Review and approve customer LSDs in accordance with established requirements.
• Lead internal sorting initiatives when required.
• Collect internal reject data and identify trends for further analysis.
• Assist with root-cause analysis and corrective actions related to customer complaints.
• Help identify quality concerns and support appropriate corrective actions.
• Train plant personnel on established quality systems, procedures, and expectations.
• Maintain accurate quality records and documentation.
• Communicate quality concerns and findings to appropriate team members.
• Participate as an active member of the Quality Pillar team.
• Participate as an active member of the Safety team.
• Support continuous improvement activities related to product and process quality.
• Perform additional quality-related responsibilities as assigned by management.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Employee Assistance Program and wellbeing resources
• Paid time off and holidays
• Company-paid and voluntary insurance plans including life, accident, and disability coverage
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED