Quality Tech

Commercial Vehicle Group, Inc.•Concord, NC

About The Position

This role is responsible for adhering to established safety policies, procedures, and practices, and supporting the organization's efforts towards continuous improvement, goals, and values. The Quality Tech demonstrates teamwork by collaborating with others to improve overall standards of performance and service, and provides good customer service to all customers, both internal and external. This position will also identify/provide/assess training for hourly associates, communicate training requirements to team leaders and area coordinators, and recommend/implement changes as needed for value added/cost reduction. The role assists in identifying/implementing solutions to resolve internal/external customer complaints, maintains reporting systems for monitoring day-to-day activities (PPM), and keeps historical data on products/processes for reference. Additionally, the Quality Tech develops/updates and initiates implementation of procedures, work instructions, and set-up instructions, while monitoring, controlling, and improving the manufacturing process. The role conducts/performs/assists quality audits and capability studies to increase manufacturing performance and customer satisfaction, and conducts/performs/assists with all DFMEA and PFMEA activities. This position leads/participates in various process improvement teams and updates quality systems manufacturing procedures as required to maintain quality certification compliance. The Quality Tech coordinates with appropriate departments to resolve quality supplier/customer issues, initiates personal contacts with suppliers to establish quality requirements, and reviews Initial Sample Inspection Reports (ISIR) from suppliers as required. The role investigates returns to develop corrective action plans, prepares/submits all Production Part Approval Process (PPAP) documentation as required, and identifies/recommends cost reductions/value analysis. Finally, the Quality Tech monitors trends and recommends/implements/coordinates corrective action to improve products, processes, and methods to reduce cost and increase value in accordance with lean manufacturing methodologies, and maintains/monitors the manufacturing scrap analysis program, implementing corrective action to meet/exceed defined company objectives.

Requirements

Applicants must be authorized to work in the country of the job posting location on a full-time basis.

Responsibilities

Adherence to established safety policies, procedures and practices
Supports the organization’s efforts toward continuous improvement
Supports the organization’s goals and values
Demonstrates teamwork by collaborating with others to improve overall standards of performance and service
Provides good customer service to all customers, both internal and external
Identify/provide/assess training for hourly associates.
Communicate training requirements to team leaders and area coordinators.
Recommend/implement changes as needed for value added/cost reduction.
Assist in identifying/implementing solutions to resolve internal/external customer complaints.
Maintain reporting system for monitoring day-to-day activities (PPM).
Maintain historical data on products/processes for reference.
Develop/update and Initiate implementation of procedures, work instructions, and set-up instructions.
Monitor, control and improve manufacturing process.
Conduct/perform/assist quality audits and capability studies to increase manufacturing performance and customer satisfaction.
Conduct/perform/assist with all DFMEA and PFMEA activities.
Leads/participates in various process improvement teams.
Update quality systems manufacturing procedures as required to maintain quality certification compliance.
Coordinate with appropriate departments to resolve quality supplier/customer issues.
Initiate personal contacts with suppliers to establish quality requirements.
Review Initial Sample Inspection Reports (ISIR) from suppliers as required.
Investigate returns to develop corrective action plans.
Prepare/submit all Production Part Approval Process (PPAP) documentation as required.
Identify/recommend cost reductions/value analysis.
Monitor trends and recommend/implement/coordinate corrective action to improve products, processes and methods to reduce cost and increase value in accordance with lean manufacturing methodologies.
Maintain/monitor the manufacturing scrap analysis program. Implement corrective action to meet/exceed defined company objectives.