Quality Systems Technician

Industrial Electric Manufacturing•Surrey, BC

27d•$25 - $33•Onsite

About The Position

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets. IEM is currently seeking a Quality Systems Technician for our Surrey, B.C. locations and will report into the Quality Systems Leader. The Quality Systems Technician plays a key role in supporting the development, implementation, and maintenance of digital quality systems, smart tools, and quality infrastructure. Reporting to the Lead Quality Systems Engineer, this role focuses on setting up systems, troubleshooting technical issues, and enabling the smooth integration of quality processes within manufacturing operations. Please note: This position requires 100% in-office presence in our Surrey offices and does not offer remote work.

Requirements

Diploma or technical certification in Quality, Engineering Technology, Mechatronics, or a related technical field.
2+ years of experience in a manufacturing or engineering support role, preferably with exposure to quality or production systems.
Strong troubleshooting and problem-solving skills in both hardware and software environments.
Ability to read technical drawings, flowcharts, and system diagrams.
Comfortable working in a cross-functional environment with engineering, IT, and operations teams.
Proficient in Microsoft Office and experience with digital tools used in quality systems.
Good communication skills and a detail-oriented mindset.

Nice To Haves

Familiarity with EQMS platforms, process automation, or smart inspection technologies is an asset.
Knowledge of lean manufacturing or six sigma principles is a plus.
Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

Responsibilities

Support the setup, configuration, and validation of quality systems, including smart tools, AI cameras, and digital inspection devices.
Assist in troubleshooting issues related to EQMS platforms, smart inspection systems, and quality data capture tools.
Work with engineering, IT, and quality teams to integrate new tools and systems into production processes.
Help build and maintain process flows, control plans, and digital documentation related to quality system infrastructure.
Support the digitization and automation of quality recordkeeping, including testing logs, process checkpoints, and traceability systems.
Contribute to the creation and refinement of standard operating procedures (SOPs), work instructions, and user guides related to quality systems.
Participate in pilot runs and process trials to validate functionality and integration of smart quality tools.
Monitor system performance and escalate recurring issues or improvement opportunities.
Maintain accurate documentation of setups, system changes, and configuration parameters.
Provide technical support to shop floor users to ensure quality systems are functioning correctly.
Assist in quality-related training sessions for new tools or systems implementation.
Coordinate with vendors or suppliers when technical support or software updates are needed for system hardware or software.
Perform other duties as needed to support the implementation and sustainability of quality system initiatives.