Quality Systems Manager

Hawaii Coffee Company•Honolulu, HI

11d•$60,000 - $80,000•Onsite

About The Position

The Quality Systems Manager develops, maintains, and administers the company's Quality Management System (QMS) to keep it effective, compliant, and audit-ready. The role owns QMS infrastructure—including document control, records, internal audits, and management review—and partners with departments to align processes with applicable customer and regulatory requirements. Food safety and food defense are integrated into the QMS. The position is in the Quality Assurance department and is located on Oahu, Hawaii.

Requirements

High school education or equivalent.
At least 3 years of experience in quality assurance or quality systems, with hands-on QMS administration.
HACCP certification.
Experience with document control, CAPA, and internal auditing.
Proficiency with Microsoft 365, including Excel, Word, SharePoint, and Teams, and electronic QMS or document management software.
Strong attention to detail and disciplined record-keeping.
Clear written communication.
Organization and ability to manage multiple open actions and deadlines.
Analytical problem-solving and data interpretation.
Ability to hold peers and managers accountable to QMS requirements without direct authority.
Objectivity and integrity during audits and investigations.

Nice To Haves

A bachelor's degree or diploma in Food Technology, Coffee Technology, Agriculture, Science, or a related field is helpful.
Certified SQF Practitioner is preferred.

Responsibilities

Develop, implement, and continuously improve the QMS framework, including the quality manual, policies, procedures, work instructions, and forms.
Map and maintain core process documentation and interactions so the QMS reflects how work is done.
Monitor changes in customer requirements and regulations and update the QMS to maintain compliance.
Administer CAPA and nonconformance systems by logging, assigning, and tracking actions through closure.
Facilitate root-cause analysis and verify corrective-action effectiveness before closure.
Plan and maintain the annual internal audit schedule; lead or coordinate audits and report findings.
Prepare for registrar, customer, and regulatory audits and serve as a primary point of contact during audits.
Track audit findings through response and closure.
Collect and analyze quality data and KPIs, including CAPA aging, audit findings, nonconformance trends, and customer complaints.
Review daily finished-goods quality records and verify completion.
Review daily shipping and receiving records and ensure compliance with the QMS program.
Identify trends and recommend improvement opportunities.
Maintain training matrices and records for QMS-related competencies.
Assist with QMS training, including onboarding, procedure changes, and audit awareness.
Promote quality awareness and serve as a QMS resource for all departments.
Support supplier quality processes, including supplier approval and vendor scorecards or evaluations.
Perform other related duties as assigned.