Quality Support Specialist

RBC•Torrington, CT

2d•Onsite

About The Position

The Quality Support Specialist will provide administrative and clerical support services to the Quality Management System as necessary to ensure the functioning of the QMS in accordance with defined Quality Policies. This position is responsible for various clerical and administrative duties to assist the Quality Department in ensuring documented information related to product quality such as maintenance of internal and external documents, operation of the mail room, file storage, audit records and approved supplier files. The position is responsible for ensuring all documented information is maintained in an organized and readily retrievable, legible fashion. This includes the preparation, scanning, and checking conversion/upload of documents. This may also include the upload or extraction of information to or from internet portals or databases. This position will be responsible for executing defined changes to quality system information such as forms, procedures, and specifications, and ensuring revision control is maintained on quality system documentation. The position may also be responsible for ensuring the accuracy of purchasing information relative to QMS requirements. The position may also be responsible for preparing various reports and/or metrics utilizing documented information as requested by Quality Management. The position is also responsible for administrative duties with respect to any required personnel qualifications in support of defined quality system requirements (eye exams, certifications, specialized training, etc.). This position must have knowledge of commonly used concepts, practices and procedures within the Quality Department. Primary job functions do not typically require exercising independent judgment. This position is also responsible for providing hospitality services towards internal and external visitors to the extent requested by the hosting API group (drinks, snacks, lunches, etc.). This includes the handling and accounting of petty cash as it supports such efforts.

Requirements

Read and write English
General Quality System knowledge
High School Diploma
General knowledge of how the quality management systems works
General computer skills
Ability to use Microsoft Office products such as Word, Excel, Outlook, and Access
Ability to use various 3rd party software programs such as LaserVault and AS400
Must be detail oriented and follow issues through to completion
Excellent communication ability
Ability to utilize customer portals

Responsibilities

Provide administrative and clerical support services to the Quality Management System.
Maintain internal and external documents, operate the mail room, manage file storage, audit records, and approved supplier files.
Ensure all documented information is maintained in an organized, retrievable, and legible fashion.
Prepare, scan, and check conversion/upload of documents.
Upload or extract information to or from internet portals or databases.
Execute defined changes to quality system information such as forms, procedures, and specifications, and ensure revision control is maintained.
Ensure the accuracy of purchasing information relative to QMS requirements.
Prepare various reports and/or metrics utilizing documented information as requested by Quality Management.
Perform administrative duties related to personnel qualifications (eye exams, certifications, specialized training).
Provide hospitality services towards internal and external visitors (drinks, snacks, lunches).
Handle and account for petty cash related to hospitality services.