Quality Support Specialist

Brockton Area Multi-Servi•Brockton, MA

8d•$23 - $25•Onsite

About The Position

The HIV Services Quality Specialist provides administrative, data management, and quality assurance support to ensure program compliance, accurate reporting, and effective program operations. This role is crucial for maintaining the integrity, accuracy, and effectiveness of critical public health programs, helping to improve program outcomes and connect individuals to essential services.

Requirements

High School Diploma or equivalent required
Proficiency with Microsoft Word, Excel, and Outlook required
Valid driver's license and reliable transportation required
Strong attention to detail and organizational skills
Ability to manage multiple priorities and maintain accurate records
Strong critical thinking and problem-solving abilities
Excellent written, verbal, and interpersonal communication skills
Ability to work independently while also collaborating as part of a team
Strong customer service and relationship-building skills

Nice To Haves

Experience in administrative support, data entry, reporting, or program operations preferred
Experience with CareWare and Department of Public Health electronic reporting systems preferred
Ability to learn and utilize multiple databases and reporting platforms
Experience supporting individuals living with HIV/AIDS and/or substance use disorders preferred
Experience working in healthcare, public health, or human services settings preferred
Bilingual skills in Portuguese, Cape Verdean Creole, Haitian Creole, or other languages commonly spoken in the Brockton area are highly valued

Responsibilities

Review and monitor program data to ensure accuracy and completeness within CareWare, SSP Workbooks, ITLS forms, STHN forms, and other required reporting systems.
Run weekly CareWare reports and perform quality assurance reviews.
Submit required data and barcodes to the Massachusetts Department of Public Health (MDPH).
Maintain internal data tracking systems and reporting databases.
Support qualitative and quantitative program reporting requirements for BAMSI and MDPH.
Collaborate with staff to improve data quality and reporting outcomes.
Assist HIV Services staff in documenting linkage-to-care activities and required follow-up services.
Support day-to-day operations of case management and drop-in center programs.
Greet and assist individuals accessing services in a professional and welcoming manner.
Maintain supply inventory and coordinate ordering and tracking of materials as needed.
Attend trainings, meetings, and professional development opportunities relevant to the role.
Work closely with the HIV Services team to ensure timely and accurate reporting.
Maintain strict confidentiality of client and employee information.
Ensure compliance with agency policies, funding requirements, and reporting standards.
Assist with special projects and perform other duties as assigned.