Technical Support Specialist (Water Quality)

Watts Water•Fort Worth, TX

2d•Remote

About The Position

Under the guidance of the Technical Services Supervisor, the Technical Support Specialist will provide expert product knowledge, technical troubleshooting, and commercial solutions to dealers, wholesalers, retailers, and other business-to-business customers. This role is remote and is based out of the Fort Worth, TX location.

Requirements

Technical and mechanical experience in resolving product performance issues.
Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Demonstrate behaviors aligned with Watts values: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Nice To Haves

An associate degree or higher is preferred.
Experience with residential and commercial water filtration and conditioning systems is preferred.
Master Water Specialist certification is highly desirable.

Responsibilities

Provide troubleshooting support for conditioning and filtration products across multiple sales channels.
Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally.
Assist customers with the installation and setup of residential and commercial equipment.
Enter customer orders, process warranty replacements, and provide post-sales order management support.
Use CRM and other software tools to document and manage customer needs and concerns.
Be a subject matter expert, offering product recommendations and support to both internal and external customers.
Collaborate with customer service and technical support teams within Watts.
Participate in continuous improvement initiatives to enhance products and processes.
Maintain knowledge of factory processes, tools, materials, and equipment.
Model Watts' commitment to quality and customer focus while fulfilling your role as a functional team member.
Demonstrate respect for coworkers and uphold Watts' business philosophy.