Quality Supervisor - Manufacturing

Wow Bao•Forest City, NC

20h•Onsite

About The Position

The Quality Supervisor will be responsible for supervision of other Quality Associates, as well as performing in-process quality checks and testing, and ensuring Critical Control Points are met throughout the manufacturing process. This role involves performing post-cleaning swabbing and pre-operational inspections, supporting internal audits, foreign material inspections, and environmental monitoring. The Quality Supervisor will also assist in training other Quality Associates and Production Operators, acting as a subject matter expert in CCPs, GMPs, HACCP, recipes, and equipment operation. Wow Bao is a rapidly growing Asian fast-casual restaurant concept known for its innovative menu and strong culture of caring, recognized as a 2023 Fast Casual Top 100 Movers & Shakers.

Requirements

Minimum of 6 to 7 years experience in quality within manufacturing facilities preferably in food manufacturing.
Relevant experience and training within the food industry.
Solution oriented: think through solutions & translate high-level goals into actionable plans.
Self-starter: a bias towards action and can thrive in a fast-paced constantly changing environment.
Forward thinking: see around corners & are always thinking of ideas on how to help improve processes.
HACCP Certification and/or PCQI for Human Food, or ability to achieve this certification.
Excellent organizational and project management skills.
Strong problem-solving skills and the ability to think critically.
Proficient in using IT office machines, Microsoft Office suite including Excel, PowerPoint and Word, Outlook, Zoom/Microsoft Teams teleconferencing software.
Excellent reading, writing, and oral proficiency of the English language.
Ability to work under pressure to meet strict deadlines and effectively prioritize multiple tasks.
Maintain complete knowledge of and comply with all policies, procedures and standards as outlined in the Employee Handbook and Handbook Supplements.

Nice To Haves

Associate or Bachelor's degree in Food Science, Microbiology, or a related field (experience will be considered in lieu of this requirement).
Proficiency in quality management software.

Responsibilities

Supervision of other Quality Associates.
Performing in-process quality checks and testing.
Ensuring Critical Control Points are met throughout the manufacturing process.
Perform post cleaning swabbing and pre-operational inspections throughout the manufacturing facility.
Performing and supporting internal audits, foreign material inspections, and environmental monitoring.
Assist in training other Quality Associates and Production Operators.
Serve as a subject matter expert in CCPs, GMPs, HACCP, recipes and equipment operation.
Lead quality initiatives alongside the Quality Manager and assist in the implementation of continuous improvement of the quality system and Food Safety programs.
Conduct routine quality inspections and testing throughout the manufacturing facility, including inspections of raw materials, labeling, in-process materials, and finished goods.
Conduct swabbing post cleaning for verification of cleaning effectiveness and allergen proteins.
Conduct Environmental swabbing and testing.
Perform pre-operational inspections throughout the manufacturing facility.
Adhere to standard operating procedures (SOPs) and Wow Bao Food Safety Policies.
Assist in the development and implementation of quality assurance protocols and standard operation procedures.
Document findings, report deviations, and work with cross functional teams to resolve quality issues.
Participate and perform internal audits and foreign material inspections.
Maintain accurate records and documentation related to quality assurance activities.
Lead training for staff on quality control procedures, fostering and supporting a culture of quality awareness across the organization.
Serve as a subject matter expert in CCPs, GMPs, HACCP, recipes and equipment operation, leading training of other Quality Associates and Production Operators.
Maintain professionalism and strict confidentiality with all materials.
Effectively communicate in order to perform and follow job requirements in written and spoken direction.
Multi-task calmly and effectively in a busy work environment.
Other duties will be assigned as needed.