Quality Supervisor - 2nd Shift

Universal Beauty Products•Glendale Heights, IL

4d•Onsite

About The Position

Universal Beauty Products, Inc. is seeking a Quality Supervisor to lead its second-shift quality team and ensure manufactured products meet company standards, specifications, and regulatory requirements. This hands-on, on-site role supervises Quality Control Technicians, oversees inspection and testing, and partners with Production, Warehouse, and Maintenance to resolve issues and drive continuous improvement. The company describes itself as growing and under new management, and offers competitive pay and benefits in a safe, inclusive work environment that appreciates diversity and supports development.

Requirements

At least 5 years of quality control or quality assurance experience in a manufacturing environment.
2–3 years of supervisory or team lead experience.
Strong working knowledge of GMP, SOPs, and quality systems.
Demonstrated experience with root cause analysis, CAPA, and continuous improvement methodologies.
Proven leadership and coaching skills, with the ability to motivate and hold a team accountable.
Excellent analytical, problem-solving, organizational, and communication skills.
Proficiency in Microsoft Office, including Excel.
Ability to manage multiple priorities in a fast-paced environment, work second-shift hours, and flex the schedule as business needs require.
Ability to stand for extended periods, perform routine inspections, and lift up to 25 pounds.

Nice To Haves

Associate's or bachelor's degree in Chemistry, Engineering, Biology, Quality, or a related field.
Experience in cosmetics, personal care, pharmaceutical, or consumer packaged goods (CPG).
Experience with SAP or another ERP system.
Bilingual in English and Spanish.

Responsibilities

Supervise, train, schedule, and coach second-shift Quality Control Technicians, addressing performance and attendance matters in partnership with Human Resources.
Oversee inspections, testing, and documentation for raw materials, in-process products, and finished goods.
Make accept, reject, and hold decisions; escalate non-conformances and collaborate with Production to pause operations when product quality is at risk.
Lead root cause investigations and drive corrective and preventive actions (CAPA) through closure.
Oversee laboratory evaluations of customer complaints, returned products, and retained samples.
Ensure Certificates of Analysis (COAs) are verified before raw material receipt and that laboratory and inspection equipment is calibrated and properly used.
Track quality metrics and lead continuous improvement initiatives to reduce defects, rework, and process variation.
Deliver GMP, SOP, and quality training, and support internal, regulatory, and customer audits.
Provide clear shift-to-shift handoffs on quality status, holds, and deviations.