Specialist III, Quality (National IKC)

DaVita • Deland, FL

1d • $25 - $36

About The Position

The Quality Specialist plays a crucial role in standardizing IKCA process and special project audits. The role is responsible for quality review of all aspects of IKCA workflow.

Requirements

• Advanced IKCA Experience highly preferred
• Attention to Detail: Strong attention to detail paired with a highly process-oriented mindset.
• Analytical Skills: Excellent analytical capabilities with familiarity navigating data management tools (e.g., Excel, Tableau, Cerner).
• Communication: Effective and clear communication skills, both written and verbal.
• Autonomy & Time Management: Ability to work independently, manage multiple priorities, and execute tasks in a fast-paced environment.
• Adaptability: High comfort level with ambiguity and demonstrated success navigating change management.
• Continuous Improvement: Proven leadership capabilities in identifying and driving process improvements.
• Collaboration: Strong cross-functional collaboration and interpersonal skills to build relationships across teams.
• Audit Expertise: Advanced understanding of audit methodologies and compliance standards.
• Mentorship: Capacity to mentor peers, share best practices, and assist in leading team-wide initiatives.

Responsibilities

• Process Auditing & Compliance: Conduct comprehensive process audits for all IKCAs (Levels 1–4) to ensure strict compliance with standardized procedures.
• Trend Identification: Collaborate closely with IKCA Supervisors and Senior IKCAs to identify audit trends, knowledge gaps, and areas for operational improvement.
• Data Management & Accuracy: Ensure accuracy and timeliness in critical data entry tasks, including TOC entries, immunization records, labs, and appointment updates.
• Cross-Functional Support: Support cross-functional teams with national data initiatives such as proactive record retrieval, immunization and lab tracking.
• Process Improvement: Continuously identify opportunities for process improvement and provide actionable, data-driven insights to leadership.
• Special Operations: Assist in Special Operations tasks as part of broader national team efforts and strategic initiatives.
• Training & Development: Support training development for National Team needs.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees