Quality Specialist

See's Candies•Los Angeles, CA

2d•$80,000 - $93,500

About The Position

Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century. POSITION OBJECTIVE: The Quality Specialist is responsible for managing and improving quality processes through data-driven insights, with a primary focus on the CAPA system. The specialist will lead investigations into quality events, analyze data to identify trends and systemic issues, develop corrective and preventive actions, and report on quality performance to various stakeholders The pay range for this position is expected to be $80k-$93,500k annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Requirements

Bachelor's degree in a related field such as Quality Assurance, Engineering, or a science discipline.
Minimum 3 years of proven experience in a quality assurance or similar role, with specific experience in CAPA management.
Strong understanding of data analysis, statistical methods, and quality control methodologies.
Proficiency with data analysis tools, such as Microsoft Excel.
Knowledge of relevant quality standards and regulations (e.g., ISO 9001, cGMP, FDA 21 CFR).
Strong problem-solving, analytical, and communication skills.
High attention to detail and organizational skills.

Nice To Haves

Food industry experience is preferred.

Responsibilities

Own and manage the CAPA lifecycle, including leading investigations, root cause analysis, and ensuring timely and effective closure of actions.
Independently analyze quality data, using statistical methods to identify trends, non-conformities, and opportunities for improvement.
Generate regular and ad-hoc reports for management review, summarizing quality performance, CAPA status, and data analysis findings.
Support and lead quality improvement initiatives and projects, promoting the use of tools like Lean and Six Sigma.
Ensure all CAPA and quality documentation meets regulatory requirements and internal procedures; support internal and external audits.
Liaise with other departments, such as manufacturing, engineering, and procurement, to gather information, facilitate investigations, and implement solutions.
Maintain accurate, complete, and audit-ready documentation for all quality events and CAPA activities.