Quality Specialist

Textile Exchange•New York, NY

4d•Remote

About The Position

Textile Exchange is a global non-profit organization dedicated to driving positive environmental impact within the fashion and textile industry. They aim to reduce greenhouse gas emissions in fiber and raw material production by 45% by 2030, while also focusing on water, soil health, and biodiversity. Textile Exchange provides a clear path for the industry to achieve these goals through accessible, step-by-step guidance and collective action, making preferred materials and fibers the default choice. The Quality Specialist will be a crucial support role within the Standard System Department, responsible for the development, maintenance, and implementation of both internal management systems (like document control, risk management, and case management) and external compliance management systems. This role will collaborate with the Quality Manager to ensure all systems are user-friendly, efficient, and consistently produce high-quality results.

Requirements

At least three combined years of experience working in standards systems and/or quality management.
Detail-oriented, logical, systematic, methodical, and highly organized.
Experience working in database systems with both external and internal users.
Ability to work independently and collaborate effectively within teams and across departments.
Ability to work in a flexible, yet fast-paced remote environment, able to meet deadlines and share progress regularly.
Proficiency with Microsoft Office Suite, Salesforce, and Project Management software.
Excellent written and verbal communication skills in English.
Able to communicate effectively across time zones.

Nice To Haves

Experience with a high volume of inquiries is an asset.
Experience with Textile Exchange standards
Experience with Salesforce

Responsibilities

Support the development and implementation of user-friendly, efficient, and effective systems and internal procedures that ensure the quality, readability, consistency, and completeness of all Standards System documents, including standards, policies, guidelines, templates, and internal and external procedures.
Support the design and implementation of the Standards System Department’s document control, risk management, case management, and external compliance management systems, ensuring that all relevant staff are notified of required actions, responsibilities are clearly tracked, and all open items are resolved in a timely and thorough manner.
Operationalize the Standard System’s document control system and other Standard Operating Procedures.
Organize inputs and review processes of department definition updates to the Textile Exchange Glossary.
Operationalize the case management system and maintain design and functionality.
Collect inputs from department teams and update the risk management system.
Support the department technical leads for ISEAL compliance, supporting the upload of information to the org-wide tools.
Support work management in ClickUp, for organizational OKRs, but also key project support.
Support the standards development work as needed to achieve mutual team goals.
Support project workstreams as appropriate and act as “champion” for key areas of work.
Other duties as assigned.