Quality Specialist
About The Position
The Quality Specialist monitors, measures, and improves daily workflows to support operational excellence, team efficiency, lower medical costs, and customer satisfaction. The role involves examining data and observing operations, defining quality audit benchmarks, helping team members measure compliance, and identifying opportunities to improve business performance. The specialist works with multiple business units and internal teams, resolves issues across departments, reports on performance metrics to senior leadership, and collaborates with a team of quality specialists while adapting to leadership direction and new initiatives.
Requirements
- High school diploma or equivalent.
- 0 to 1 year of professional experience.
- Problem-solving abilities and foundational decision-making skills.
Responsibilities
- Define organizational quality audit benchmarks and guide team members in accurately measuring compliance.
- Collect, compile, and analyze data across business units to identify trends, patterns, and improvement opportunities.
- Monitor internal teams, assist with daily business maintenance, and identify ways to maximize daily output.
- Build relationships with other departments to resolve issues quickly and prevent service delays.
- Prepare and deliver periodic performance reports on key metrics to senior leadership.
- Collaborate with quality specialists and adopt new initiatives and direction from leadership.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- CVS Health bonus, commission, or short-term incentive program, subject to eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
