Quality Specialist Rework

British American Tobacco•Winston-Salem, NM

3d•Onsite

About The Position

Reynolds American is seeking a Quality Specialist Rework in Winston-Salem, North Carolina. The position leads hourly Quality employees across multiple shifts who perform finished-goods inspection, rework, and quality assurance. It ensures products meet established quality standards, regulatory requirements, and company expectations while promoting safety, accountability, and continuous improvement. The role partners with Operations and cross-functional teams to improve quality performance, operational efficiency, and compliance across manufacturing activities.

Requirements

Associate’s degree with at least 5 years of relevant experience, or a High School Diploma/GED with at least 7 years of relevant manufacturing or quality experience.
Progressive experience in Quality, Manufacturing, Operations, Engineering, or Regulatory functions.
Experience supervising or leading employees in a manufacturing environment.
Strong knowledge of quality systems, inspections, compliance requirements, and manufacturing quality practices.
Experience leading root cause investigations, CAPA activities, and problem-solving initiatives.
Ability to analyze quality and operational metrics to drive performance improvements.
Strong communication and collaboration skills, with the ability to work across multiple functions and organizational levels.

Nice To Haves

Experience in a highly regulated manufacturing environment, such as tobacco, nicotine, food, pharmaceuticals, medical devices, or consumer packaged goods.

Responsibilities

Lead, coach, and develop Quality team members while driving accountability for safety, quality, and productivity objectives.
Plan and coordinate finished-goods inspection and rework, ensuring work is accurate, efficient, and completed according to established procedures.
Monitor product quality performance, investigate issues, perform root cause analysis, and support corrective and preventive action (CAPA) implementation.
Ensure accurate documentation, product traceability, segregation, identification, and disposition throughout inspection and rework processes.
Partner with Production, Logistics, Maintenance, Warehouse, Planning, and Quality teams to resolve quality issues and support business priorities.
Maintain compliance with quality management systems, regulatory standards, company policies, and manufacturing requirements.
Analyze quality data and operational metrics to identify trends and opportunities for continuous improvement.
Support audits, investigations, new product introductions, and site quality initiatives.

Benefits

401(k) plan with employee contributions matched up to 6% and an additional company contribution of 3%.
Medical, dental, vision, and prescription drug coverage.
Health Savings Account startup contribution for employees who elect the high-deductible health plan.
Health Care and Dependent Care flexible spending accounts.
Employee assistance program with counseling sessions for employees and dependents.
Company-paid life insurance and accidental death or dismemberment insurance.
Voluntary insurance options, including employee and dependent life, AD&D, critical illness, accident coverage, disability buy-up, and auto and home insurance.
Tuition reimbursement and student loan support.
Dependent scholarship programs.
Confidential personal financial counseling.
On-site health centers and 24/7 fitness centers at certain company locations.
Charitable giving matching grants program.
Volunteer service opportunities.
Extensive training opportunities, online learning platforms, and personalized growth programs.
Company vehicle and mobile phone allowance for eligible employees.
Paid sick and personal time, vacation, company holidays, and personal holidays.
Paid parental leave and temporary reduced work schedule opportunity.
Funeral, short-term disability, long-term disability, jury duty, military, released time for children’s education, and community outreach leave.
Other paid leave benefits as required by state or local law.