Quality Specialist – Customer Quality

ABB•Richmond, VA

5d•Onsite

About The Position

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Customer Quality Lead __ The work model for the role is: Onsite, Richmond, VA Your role and responsibilities: As a Customer Quality Control Specialist, you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABB's commitment to delivering high-quality products and services in a dynamic and fast-paced environment. You will be mainly accountable for:

Requirements

Bachelor degree in Electrical or Electronics engineering or related engineering field PLUS minimum of 4 years of experience in a manufacturing or quality control environment
Hands-on experience with transformers, PDUs, STSs, and UPS products
Proficiency in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
Ability to read and interpret schematics of electrical equipment and printed circuit board assemblies (PCBAs)
Skilled in using electrical and electronics test equipment such as power supplies, multimeters, oscilloscopes, and power analyzers
Candidates must already have work authorization that would permit them to work for ABB in the US.

Nice To Haves

Familiarity with Lean, Six Sigma, PPS and other process improvement methodologies is highly desirable
Knowledge of industry standards such as UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891, and CSA C22.2, a plus
Practical experience with MS Power Platform, a plus

Responsibilities

Ensure adherence to electrical safety standards while working on equipment, prioritizing both personal and team safety
Work closely with field service teams and process quality engineers to implement both containment and corrective actions swiftly and effectively.
Analyze defective products returned by customers and prepare detailed 8D/Analysis reports, communicating findings and solutions directly to customers
Visit customer sites as required to resolve complaints, provide technical support, and gather first-hand insights into product performance.
Visit customer sites to proactively address potential issues, gather feedback, and strengthen customer relationships
Follow up with service teams to collect defective materials, perform root cause analysis, and drive continuous improvement in products and processes.
Lead and participate in continuous improvement projects aimed at enhancing product quality and operational efficiency
Uphold ABB’s core values of safety and integrity, taking ownership of your actions and demonstrating care for your colleagues and the business.

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Salaried exempt positions are provided vacation under a permissive time away policy.