Bilingual Customer Quality Specialist

ASM Research • Remote,

1d • Onsite

About The Position

The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions and evaluates them for compliance with standardized process requirements in both English and Spanish languages.

Requirements

• Bachelor’s Degree or equivalent OR 4 years of relevant experience in lieu of degree.
• Experience following defined processes.
• Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.
• Must have fluent written and verbal English and must be fluent verbal Spanish.
• Candidates that do not meet the required qualifications will not be considered.

Nice To Haves

• Experience with CMS's 1095-A
• Advanced proficiency with MS Office including SharePoint, Teams, Excel, Word, and PowerPoint
• Strong verbal and written communication skills
• Familiarity with process improvement systems such as Lean Six Sigma, Agile, and others.
• Previous Federal Government experience.

Responsibilities

• Reviews cases, emails, and recorded telephonic interactions and evaluates them for compliance with standardized process requirements.
• Provides a concise written analysis of the work reviewed along with feedback and coaching recommendations to improve the performance of the program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level