Quality Services Specialist - B Shift

Ingram Content Group•Jackson, TN

1d•Onsite

About The Position

Ingram Content Group (ICG) is hiring a Quality Services Specialist to contribute to our Operations team in Jackson, TN. The Operations team serves a key role within the organization, ensuring that distribution centers and warehouse facilities function at maximum efficiency. Safety is a core value, emphasized through training, education, and accident prevention programs. Process Improvement is another core value, driven by innovations such as voice and Radio Frequency (RF) technologies, and feedback from associates. The goal is to connect people to content in the simplest ways, fostering a customer-centric team that strives for excellence, collaboration, and innovation.

Requirements

High school diploma or equivalent required
6-12 months printing-related experience, in a book manufacturing setting

Responsibilities

Conducts audits of processes and procedures related to Quality and Waste Reduction.
Assists in the implementation and administration of quality control programs.
Monitors waste assessment initiatives as developed by the Quality Services Director.
Conducts various Research and Development tasks to ensure continued quality improvement.
Acts as an information source when special or critical Quality Services issues occur.
Monitors programs designed to maintain/improve product quality.
Inspects books at various stages of the production process and compiles audit findings to determine compliance with standards, policies, processes and procedures.
Performs 28 Quality checklist items required on a per shift basis.
Conducts 100% inspections at all phases of the manufacturing process on replacement orders when requested.
Recommends modifications and improvements to systems and procedures.
Assists in the evaluation and resolution of quality, waste and manufacturing issues.
Helps coordinate ongoing quality improvements within LSI’s manufacturing process.
Provides recommendations to QS Training Specialists on training needs.
Assists with the monitoring of waste streams in manufacturing process including daily input into waste collection spreadsheets.
Compiles and analyzes statistical data as part of root cause analysis to determine cause and origin of waste.
Assists with the evaluation of equipment performance as it relates to utilization of equipment and materials.
Helps develop and implement projects designed to reduce waste of materials and/or time.
Conducts quality-related presentations during monthly Safety and Quality Huddles and New Hire Onboarding when requested.
Acts as a back up for other Quality Services Specialists.
Other duties as assigned.