Quality Reviewer

Crawford • Atlanta, GA

5d • Remote

About The Position

Ready to Ensure Quality and Accuracy Across Every Claim? Be the Expert Who Sets the Standard for Excellence! Join Us as a Quality Reviewer – Remote Role | Nationwide. At Crawford, every claim represents a person and a community we help restore. As a Quality Reviewer, your attention to detail, technical expertise, and commitment to excellence will help maintain the high standards our clients expect and deserve. We're seeking professionals with at least 2 years of estimating and/or property adjusting experience, an active Adjuster License, and 3+ years of experience with Xactimate and XactAnalysis. Xactimate Level 2 Certification is preferred. This is your chance to be part of the One Crawford family —where your expertise helps drive quality, consistency, and meaningful outcomes every day. Reviews low severity property and/or casualty claims to ensure quality and compliance with client instructions and service level agreements. Investigates and analyzes quality trends, recommends solutions and ensures corrections are made.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• Three years experience handling property and/or casualty claims with at least one year of audit/quality control experience.
• Minimum 2 years of experience in estimating and/or property adjusting
• Active Adjusters license required
• 3 years of experience required in Xactimate and XactAnalysis
• Excellent writing and verbal communication skills
• Strong analytical ability
• Attention to detail
• Must possess critical thinking, interpersonal, problem solving, teamwork, and organizational skills
• Demonstrates excellent work ethic and focus on work, tasks, priorities and improving the QA process.
• Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster level.
• Must complete continuing education requirements as outlined by Crawford Educational Services

Nice To Haves

• Xactimate Level 2 Certification is preferred.

Responsibilities

• Conducts thorough and accurate testing of claims before submission to clients.
• Claims are primary focused on personal lines and large national accounts with some limited commercial assignments.
• Reviews and verifies claims information to ensure the proper processing in accordance with established quality standards.
• Reads and interprets customer and vendor specifications.
• Reviews transactions and compares to the source documents to resolve errors and provides proper feedback.
• Verifies corrected material and prepares quality assurance reports as appropriate.
• Analyzes claims and process trends and makes corrective recommendations.
• Assist in the identification of new procedures, methods and/or tools to improve the efficiency of the quality process.
• Provides analysis and consulting support for the development and support of adjusters in the field.
• Provides detailed feedback to service centers regarding trends and anomalies in the claim files.
• Continuous monitoring of process performance and reports performance to responsible management
• Remains up-to-date with QA industry standards, principles and practices.
• Continuing education and development of skills
• Upholds the Crawford Code of Conduct.

Benefits

• Drive Quality Outcomes: Review estimates and claim files to ensure accuracy, consistency, and adherence to industry standards.
• Leverage Your Expertise: Apply your property adjusting and estimating knowledge to identify opportunities for improvement and maintain high-quality work products.
• Be a Trusted Resource: Utilize your Xactimate and XactAnalysis experience to support operational excellence and best practices.
• Make an Impact: Help ensure accurate claim handling that supports clients, adjusters, and policyholders alike.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree