Quality Review Supervisor

Information Providers•Hopkins, MN

3d•$50,000 - $60,000•Onsite

About The Position

Information Providers, Inc. (IPI) is hiring a meticulous person to lead efficient, accurate operations as a full-time Quality Review Supervisor! You'll work in our Hopkins, MN office to verify the quality of inspection reports for insurance purposes. At IPI, we believe great work starts with great people. Since 1996, we've established ourselves as a leader in Property & Casualty and Premium Audit information services, serving insurance companies nationwide through innovative technology and experienced professionals. With over 430 employees and a unique field force supported by regional offices, we deliver accurate, high-quality information. Our core values- service, reliability, flexibility, timeliness, and innovation- drive our growth and foster a supportive workplace. At IPI, your ideas matter, your growth is supported through mentorship and opportunity, and your contributions make a meaningful impact every day. Join us and be part of a team that values its people as much as its purpose!

Requirements

Attention to detail, organizational skills, and high levels of accuracy
Effective, professional communication and leadership skills
Analytical mindset with strong problem-solving skills
Ability to meet all deadlines and prioritize responsibilities in a fast-paced environment
Proficiency in Microsoft 365 applications and the ability to learn company-specific software
High school degree or equivalent

Nice To Haves

Experience in an underwriting, insurance, quality review, home inspection, mortgage service, property preservation, or supervisory/leadership role would be beneficial!
An associate or bachelor's degree would also be preferred.
Proficiency in workflow management or inspection software would be a plus.
Customer service mindset
Commitment to continuously improving processes

Responsibilities

Supervise a team of review specialists in verifying the accuracy and compliance of inspection reports.
Train new employees on company procedures.
Support the team's development.
Monitor workflows to ensure productivity and quality targets are met.
Coordinate with management, operations, and quality assurance teams to resolve operational issues and optimize processes.
Assist with leadership duties such as team scheduling, task delegation, and performance management.
Ensure you and your team closely follow all company policies.
Resolve escalated review questions.
Assist with other responsibilities to maintain high levels of accuracy, productivity, and quality.