Quality Resident Liaison / Automotive Representative

TRIGO Global Quality Solutions•Casa Grande, AZ

8d•Onsite

About The Position

TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Representative to join their team in Casa Grande, AZ. This full-time role is key to the success of TRIGO's Quality Resident Engineering business, focusing on achieving the highest feasible standards to prevent official claims from the customer through preventive and corrective actions. The position involves providing technical support, managing quality issues, and representing TRIGO to the customer, ensuring a strong professional relationship and open communication lines. The representative will analyze problems, suggest improvements, provide feedback on claims, participate in customer meetings, and audit customer handling of products. Continuous training and awareness of competitor activities are also expected. The role involves participation in various build phases, engineering changes, and coordinating on-site repair or sorting activities.

Requirements

Strong Mechanical Skills
Excellent Communication Skills, Both written and verbal
Strong in process and process controls
Ability to identify and implement Standardized Work
Process and Product audits experience
Shipping and Receiving knowledge
Strong personality able to give direction and lead teams
Ability to deal with pressure and ambiguous situations
Eager to take on new challenges and responsibilities
Self-motivated/Self-Starter
Strong integrity, used to act as company's rep
Able to build long-term win-win patterns with client
Problem-solving ability
Ability to be/work on call at any time

Nice To Haves

Sequencing of automotive parts
Tier 1 experience
Communication a plus with excellent problem solving and customer relationship skills

Responsibilities

Ensure customer satisfaction through technical support, quality issue resolution, and promotion of the contracted customer's reputation.
Build a strong professional relationship with the customer at the plant level.
Act as the contracted customer's representative, qualified to handle customer production issues and gain credibility through fulfilled commitments.
Maintain an open and direct communication line between the OEM and the contracted customer.
Suggest improvements to both the OEM and the contracted customer.
Immediately analyze problems at the OEM's facility to find solutions and prevent claims, informing affected production plants of necessary corrective actions.
Proactively channel information on existing claims to the plant for analysis and resolution.
Provide continuous and timely feedback to the customer on the status and evolution of existing claims.
Participate in customer meetings as required.
Seek continuous feedback, both formal and informal, on customer satisfaction with TRIGO's product and service.
Regularly audit how the customer handles TRIGO's products.
Stay trained and updated on technical, quality, and business specifics through regular meetings and visits to contracted partners.
Be aware of and report any projects or initiatives taken by competitors to the TRIGO Resident Liaison Manager.
Report on a regular basis to the dedicated contracted partner's team or contact partner.
Participate in prototype builds, pre-serial builds, line trials, launch support, and engineering changes at the customer's site as needed.
Coordinate repair and/or sorting activities on site, ensuring written confirmation from the client before commencing any sorting or rework.