Quality & Reliability Manager

Aligned Data Centers

2d • Hybrid

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. This role involves supporting commissioning agents, ensuring adherence to standards, analyzing quality metrics, acting as a gating authority, managing commissioning issue logs, mitigating risks, aligning contractors, and collaborating with project teams. The position also includes training third-party personnel on quality and commissioning programs, managing commissioning platforms, and driving continuous improvement in processes and best practices.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Facilities Engineering, or a related engineering/technical field. Equivalent combination of education and experience considered.
• Minimum of 3-6 years of experience in commissioning, reliability, or mission-critical facilities delivery (data centers or similarly complex MEP environments).
• Experience supporting Level 4 functional testing and Level 5 Integrated Systems Testing (IST), including readiness tracking, witnessing tests, and documenting/validating results.
• Experience supporting issue management and closeout (Cx log), coordinating corrective actions across trades/vendors, and contributing to turnover package completeness.
• Knowledge of mission-critical electrical/mechanical systems and controls, including acceptance criteria, SOO verification, and integrated test concepts.
• Ability to interpret one-lines, P&IDs, sequences/control narratives, and testing documentation (plans, scripts, checklists, turnover packages).
• Working familiarity with BAS/controls and EPMS/SCADA trending for functional verification and troubleshooting support.
• Experience with commissioning management platforms (Cx Alloy or equivalent) and proficiency with Microsoft 365 tools (Excel, Teams, SharePoint, Word, PowerPoint).
• Exceptional analytical and problem-solving abilities.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills, with the ability to effectively communicate complex technical information to diverse audiences.
• Proven ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational and project management skills.
• Ability to influence and collaborate with various stakeholders across different departments.
• Minimum 3-6 years experience creating documents used in creating standards for building, testing, repairs, troubleshooting, and training for data centers or other critical environments.
• Fluent in technical and common office software.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Exceptional analytical and conceptual thinking skills.
• Ability to check all technical skills for consistency and accuracy.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints from various levels of management and the public.
• Requires a high level of commitment to customer service, whether co-workers or customers.
• Ability to analyze and solve problems involving several options with limited information.
• Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
• MSOffice 365 applications. i.e. Excel, Outlook, Word, and PowerPoint.

Nice To Haves

• Experience with Cx Alloy or equivalent platform.

Responsibilities

• Support coordination with third-party Commissioning Agents on assigned projects, including review of deliverables and witnessing testing.
• Assist with the development, review, and implementation of project-specific commissioning plans.
• Perform spot checks of field testing and documentation to ensure adherence to the Sequence of Operations (SOO).
• Analyze metrics and leading indicators of Critical and High issues during various inspection checklists.
• Support formal gating of systems between commissioning levels by confirming prerequisites, documentation, and readiness.
• Escalate issues when quality of installation or documentation does not meet the Reliability Standard.
• Manage the master Commissioning Issue Log (Cx Log) for assigned projects, categorizing issues and driving Root Cause Analysis (RCA) for critical issues.
• Collaborate with Site Operations to assess the impact of open deficiencies and define workarounds or Manual Operating Procedures (MOPs).
• Hold General Contractors and vendors accountable to the commissioning schedule, documentation requirements, and technical design intent.
• Communicate report status, successes, challenges, and plans of action to management and the broader team.
• Train third-party personnel on Aligned Quality & Commissioning Programs.
• Manage the use and requirements of commissioning platforms like Cx Alloy for assigned projects.
• Develop and maintain a feedback loop to refine risk models, adapt strategies, and track lessons learned.
• Identify opportunities for process improvements in commissioning readiness and test rigor.
• Implement best practices that improve issue closeout velocity and repeatability of turnover outcomes.
• Participate in cross-functional lessons learned and incorporate improvements into future project planning and execution.
• Enforce the project’s QA/QC Policy and define passing installation standards.
• Manage and provide direction for third-party Mechanical and Electrical QA Specialists.
• Review field reports for quality, consistency, and risk, ensuring findings translate into clear corrective/preventive actions.
• Identify systemic patterns in failures, quantify risk, and lead root-cause analysis and corrective/preventive actions (CAPA).
• Act as a Level 3 to Level 4 Gatekeeper, validating readiness criteria and signing off on system completion.
• Ensure all equipment and ancillary equipment is accessible and serviceable.
• Assist/Participate in BMS related issue resolution.
• Perform QA/QC and CX for speculative builds and tenant requirements.
• Negotiate standard pricing with vendors.
• Develop standardized reporting metrics for internal stakeholders.
• Conduct annual reviews of policies and procedures for version control.
• Manage the organization and workflow of the ADC runbook.
• Collaborate with multiple teams.
• Perform other duties as assigned.

Benefits

• Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level