Quality and Reliability Engineer

Custom Mechanical Solutions•Bellevue, WA

3d•$95,000 - $125,000•Remote

About The Position

Custom Mechanical Solutions (CMS) is seeking a Quality & Reliability Engineer to join their growing National Accounts team. This fully remote position, based anywhere in the United States, will focus on improving the field-to-factory quality feedback loop for custom commercial and industrial HVAC equipment. The role involves leading technical investigations, translating field information into clear problem statements, and driving root-cause and corrective-action processes to closure. This is a highly collaborative position requiring interaction with field operations, project teams, customers, engineering, manufacturing, suppliers, and factory quality leaders. The goal is to help teams respond faster, create repeatable repairs, reduce recurrence of issues, and apply lessons learned to future projects. Travel, approximately 10-20% domestic and international, is expected, including to manufacturing facilities in Mexico.

Requirements

A bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or an equivalent combination of technical education and relevant professional experience.
At least three years of relevant experience in manufacturing quality, field service, commissioning, reliability engineering, technical investigations, or related technical project support.
Strong mechanical and/or electrical investigation and troubleshooting skills.
Working knowledge of structured problem-solving methods such as RCA, CAPA, 8D, 5 Why, fishbone analysis, or FMEA.
Ability to translate incomplete field information into clear technical problem statements and drive corrective actions through verified closure.
Ability to communicate complex technical issues clearly to technical and nontechnical audiences.
Ability to travel domestically and internationally approximately 10–20%, including travel to manufacturing facilities in Mexico.
A valid passport at the time of hire is preferred; candidates without one must be able to obtain one within the first 90 days of employment.

Nice To Haves

Five or more years of relevant quality, reliability, field-service, commissioning, or technical investigation experience.
Direct experience with commercial or industrial HVAC equipment.
Experience with custom air-handling equipment, controls, construction drawings and specifications, startup, commissioning, or active job-site processes.
Experience working directly with manufacturing facilities, suppliers, factory quality teams, or field-service organizations.
Experience developing technical repair procedures, Field Service Bulletins, corrective-action documentation, or quality dashboards.

Responsibilities

Lead field-to-factory investigations, coordinating quality issues from initial report through containment, root cause, corrective action, and verified closure.
Gather technical evidence to facilitate faster decisions and translate recurring trends into improvements in design, manufacturing, supplier controls, installation guidance, training, and documentation.
Develop clear, controlled Field Service Bulletins with approved repair steps, safety requirements, acceptance criteria, and closeout evidence.
Ensure clarity and accountability by maintaining visibility of owners, milestones, risks, decisions, and overdue actions; remove blockers and escalate issues as needed.
Maintain quality dashboards and reports, identify systemic trends and emerging risks, and provide concise updates to leadership, project teams, customers, and factory partners.
Travel to customer sites and manufacturing facilities (including Mexico) to inspect equipment, support troubleshooting, gather evidence, collaborate with factory teams, and validate repair effectiveness.