Quality Reliability Engineer
About The Position
Responsible for rapid problem solving, warranty part analysis and mitigation and data analysis specific to diesel engines and parts; developing and administering reliability and warranty action plans and reports for senior management, engineers, and dealer maintenance/service specialists. Lead improvement of GM warranty evaluation ratings. Reduce warranty cost expenditures and customer impact related to a medium duty diesel engine program. Conduct technical root cause analysis of failed engines and failed engine components. Publish warranty investigation reports based on failed part analysis, dealership visits, phone contacts and returned parts. Maintain log of returned parts including key claim information, status and tracking details. Communicate investigation reports to appropriate teams and collaborate to identify, develop and implement solutions. Develop test methodologies and apparatus to conduct physical testing of warranty return parts. Develop expertise in hands on repair methodology for various engine component failures. Monitors field (engineering, manufacturing, dealerships) for the effectiveness of countermeasure. Identify improvements to service procedures as opportunities present themselves. Performs miscellaneous jobs as related to assigned duties.
Requirements
- Bachelor’s degree in engineering, preferably in Mechanical/Electrical/Automotive Engineering, or Minimum of 3 years of relevant experience, preferably in engine or vehicle related field
- Diesel engine experience preferred
- Problem solving and analytical experience
- Report writing and delivery experience
- Advanced presentation skills
- Manufacturing warranty experience preferred
- Advanced MS Excel competency – pivot tables, database look up features
- Experience in MS Power App preferred
- Mechanical skill in heavy diesel engine repair
- Proficient in conducting engine failure and failed component analysis
- Skilled in basic metrology and foundational knowledge of engine and vehicle design, production and operations
- Proficient in technical communications and skilled in maintaining bilateral communications with issue owners
- Possesses high level of professionalism and integrity with a strong work ethic
- Ability to see opportunities and be a self-starter with intrinsic focus on securing high value results for the organization without need for constant micromanagement
- Thorough understanding of manufacturer warranty evaluation rating processes and metrics
- Thorough understanding of manufacturing, QOS reliability process and requirements
- Proficient PC skills in Windows application including Excel, Word, Access and PowerPoint (required)
- Excellent written and verbal communication skills for effective report writing and delivery (required)
- Must be able to access, enter, and retrieve data using a computer
- Must have ability to bend, crawl, stand, stoop and kneel in order to repair vehicles, and lift approximately 50 lbs. (required)
- Ability to legally operate a motor vehicle on a regular basis
Nice To Haves
- Diesel engine experience
- Manufacturing warranty experience
- Experience in MS Power App
Responsibilities
- Rapid problem solving, warranty part analysis and mitigation and data analysis specific to diesel engines and parts
- Developing and administering reliability and warranty action plans and reports for senior management, engineers, and dealer maintenance/service specialists
- Lead improvement of GM warranty evaluation ratings
- Reduce warranty cost expenditures and customer impact related to a medium duty diesel engine program
- Conduct technical root cause analysis of failed engines and failed engine components
- Publish warranty investigation reports based on failed part analysis, dealership visits, phone contacts and returned parts
- Maintain log of returned parts including key claim information, status and tracking details
- Communicate investigation reports to appropriate teams and collaborate to identify, develop and implement solutions
- Develop test methodologies and apparatus to conduct physical testing of warranty return parts
- Develop expertise in hands on repair methodology for various engine component failures
- Monitors field (engineering, manufacturing, dealerships) for the effectiveness of countermeasure
- Identify improvements to service procedures as opportunities present themselves
- Performs miscellaneous jobs as related to assigned duties
Benefits
- Total Rewards resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
