Staff Software Engineer, Quality & Reliability

BuildOps•Toronto, ON

2d•$172,000 - $229,000•Hybrid

About The Position

BuildOps is looking for a Staff Software Engineer to set and drive our company-wide technical strategy for building, shipping, and operating reliable software. This is a high-impact, cross-functional role for an engineer who sees quality and reliability as properties of the entire system—not as a final testing phase or the responsibility of a separate team. You will work across engineering, product, infrastructure, and customer-facing organizations to identify systemic risks, establish architectural standards, and create platform capabilities that make safe, dependable delivery the default. You will influence how teams design systems, validate changes, observe production behavior, manage risk, and learn from failures. Your work will span architecture, developer tooling, release safety, observability, resilience, testability, and engineering practices. The specific solutions will evolve as you identify the highest-leverage opportunities. Product engineering teams at BuildOps own the quality and testing of their features. Your role is not to test their work for them. You will establish the technical direction, paved roads, systems, and standards that enable every team to deliver reliable software with greater confidence and speed.

Requirements

Significant software engineering experience, including operating at Staff or equivalent scope on ambiguous, cross-cutting technical problems.
A track record of leading multi-team initiatives that improved production reliability, software delivery, platform capabilities, or engineering effectiveness.
Strong systems thinking and the ability to connect architecture, data integrity, operational behavior, developer workflows, and customer impact.
Experience designing and operating distributed systems in a cloud environment such as AWS.
Strong software design and programming skills in TypeScript, Java, or another relevant language.
Experience with several of the following: observability, resilience engineering, CI/CD, release safety, automated validation, developer platforms, testability, performance engineering, or incident learning.
The ability to define useful engineering measures while avoiding metrics that reward activity without improving outcomes.
Demonstrated success influencing architecture and engineering practices across teams that do not report to you.
Strong written and verbal communication, including the ability to explain technical risks, tradeoffs, and strategy to engineering, product, and business stakeholders.
A practical approach that balances long-term direction with incremental improvements that deliver value quickly.

Nice To Haves

You think in systems and look for leverage across organizational and technical boundaries.
You are energized by ambiguous problems whose solutions require architecture, implementation, influence, and organizational change.
You challenge assumptions and distinguish underlying causes from visible symptoms.
You enable teams rather than becoming a gatekeeper or permanent dependency.
You are comfortable moving between long-term technical strategy and hands-on implementation when necessary.
You build credibility through sound judgment, clear communication, and measurable results.
You care deeply about the experience of both our customers and the engineers building for them.

Responsibilities

Define and drive BuildOps' technical strategy for engineering quality, production reliability, and safe software delivery.
Identify systemic sources of customer-impacting failures and lead cross-team initiatives that address root causes rather than individual symptoms.
Establish architectural principles, engineering standards, and paved roads that make reliable system design and safe delivery easier by default.
Partner with engineering teams during system and product design to improve resilience, operability, testability, and failure isolation before implementation begins.
Build or guide the development of shared platform capabilities for release safety, automated validation, production feedback, test data, environment management, and developer self-service.
Advance BuildOps' observability strategy so teams can understand system behavior, detect regressions quickly, diagnose failures, and make informed reliability investments.
Improve how we validate interactions across services, data boundaries, financial workflows, and other business-critical systems.
Define meaningful measures of quality and reliability, then use them to identify priorities and demonstrate improvements in customer and engineering outcomes.
Lead technical programs that span multiple teams and organizations, aligning stakeholders and driving decisions without relying on direct authority.
Mentor engineers and technical leaders, raising the organization's ability to reason about risk, reliability, and quality throughout the software lifecycle.
Evaluate BuildOps' existing practices and technology objectively, evolving or replacing them when they no longer meet our needs.

Benefits

Generous equity grant, become an owner in our company!
A comprehensive benefits package
Flexible PTO and hybrid work schedules
One-time work-from-home allowance
Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
Company events and team-building activities, both in-person and virtual
Fast-paced, collaborative, and dynamic work environment
Opportunities for growth and career advancement
Chance to work with cutting-edge technology and innovative solutions
The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers