Quality & Regulatory Specialist

Silgan Plastics•Chesterfield, MO

1d•Hybrid

About The Position

The Quality & Regulatory Specialist plays a critical role in supporting Silgan Plastics’ quality management efforts by ensuring customer quality concerns are effectively managed from initiation through resolution. This position works closely with Quality Managers and site teams to support corrective and preventive action (CAPA) processes, facilitate cross-location communication, and promote consistent, high-quality responses for customers served by multiple facilities.

Requirements

Bachelor’s degree preferred; equivalent combination of education and experience will be considered
Experience in quality management, administrative coordination, customer quality, or related roles
Exposure to corrective and preventive action (CAPA) processes or quality systems is preferred
Strong organizational and documentation skills with high attention to detail
Effective written and verbal communication skills
Ability to coordinate activities across multiple teams and geographic locations
Proficiency with standard office software and reporting tools
Problem-solving mindset with a proactive approach to continuous improvement

Nice To Haves

Experience working in a manufacturing or regulated environment
Familiarity with quality management systems, audits, or customer complaint handling
Experience supporting cross-functional or multi-site initiatives

Responsibilities

Provide administrative support for quality and regulatory activities, including maintaining documentation, organizing records, tracking action items, and supporting audit and compliance workflows.
Prepare, compile, and distribute reports and documentation required for regulatory compliance, ensuring accuracy, timeliness, and alignment with internal procedures and applicable regulatory requirements.
Receive, document, and track customer quality concerns from initial notification through final resolution.
Support Quality Managers in the execution of corrective and preventive actions (CAPA) by gathering data, preparing documentation, and coordinating resources.
Monitor the progress and completion of CAPA activities to ensure actions are timely, effective, and sustainable.
Facilitate the sharing of corrective actions and lessons learned across all applicable company locations.
Ensure consistent and complementary quality responses for customers supplied by multiple manufacturing sites.
Standardize documentation, response formats, and communication approaches related to customer quality issues.
Coordinate and facilitate cross-site meetings to align corrective actions, share best practices, and prevent repeat issues.
Maintain accurate and auditable records of quality concerns, actions taken, and outcomes for future reference and compliance purposes.
Serve as a central point of coordination between Quality, Operations, and other functional teams regarding customer quality matters.