Quality Program Manager

Cayuse Holdings•HI, Mt. Haleakala, HI

19h•$165,000 - $198,000•Hybrid

About The Position

The Quality Program Manager will lead and oversee the implementation, maintenance, and continuous improvement of our Quality Management Program. This role is critical in ensuring compliance with performance standards and contractual requirements, performing exhaustive analyses, and driving initiatives to enhance quality and operational efficiency. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

Bachelor’s degree in quality, engineering, business administration, operations, or a related field (equivalent experience will be considered in lieu of a degree).
A minimum of 8+ years of experience in quality assurance, compliance, or technical operations, with at least 3+ years leading a quality program on a Federal or defense contract.
Proven expertise in audit planning, quality metrics development, PWS/AQL interpretation, root-cause analysis, data analysis, and customer reporting.
Top Secret/ SCI Clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Strong analytical capabilities for interpreting data, identifying trends, and developing actionable insights.
Comprehensive knowledge of Federal or defense contracting requirements, specifically contract performance standards and acceptable quality levels (AQLs).
Proficient in surveillance and audit planning, with meticulous attention to detail and adherence to timelines.
Demonstrated ability to lead cross-functional teams and foster strong working relationships with both internal and external stakeholders.

Nice To Haves

ASQ Certified Manager of Quality/Organizational Excellence (CQM/OE)
Certified Quality Engineer (CQE)
ISO 9001 Lead Auditor
Lean Six Sigma (any belt level) or comparable quality credentials.

Responsibilities

Develop, implement, and sustain the Quality Management Program, ensuring alignment with organizational goals, industry standards, and contract requirements.
Create and maintain the Quality Program Plan (QPP) to ensure alignment with the Performance Work Statement (PWS) and related quality standards.
Design, maintain, and execute a robust surveillance schedule and lead comprehensive internal audits, ensuring thorough coverage of processes and deliverables.
Prepare and deliver Monthly Quality Status Reports, presenting detailed metrics and analysis for internal and external stakeholders, including Federal or defense contracting entities.
Evaluate compliance with Performance Work Statement (PWS) standards, Acceptable Quality Levels (AQLs), deliverables, staffing commitments, and overall performance objectives.
Monitor and leverage performance data to ensure contractual obligations and operational goals exceed expectations.
Oversee and lead root-cause analyses, corrective action plans, preventive action measures, and trend analyses.
Verify closure of identified issues and track measureable progress through structured processes to ensure sustained improvement.
Coordinate closely with site quality focal points to facilitate program consistency and quality execution.
Ensure independent execution of quality functions, maintaining a clear boundary of responsibilities to avoid conflicts of interest when site data support is provided.
Support team cross-training efforts and ensure seamless coverage of critical quality functions.
Other duties as assigned.