Quality Process Coordinator
About The Position
We are immediately hiring a Quality Process Coordinator in Spring Hill, TN for our Supply Chain Solutions division. The Quality Process Coordinator works within the Quality Department to support material compliance and customer quality expectations in a fast‑paced environment. This role requires strong computer skills, including proficiency with Microsoft Office Suite, to complete audits, maintain spreadsheets, and accurately document quality records. The coordinator serves as a key point of contact when interfacing with clients, demonstrating clear and professional oral and written communication. Responsibilities include responding promptly to hot parts requests, coordinating material status updates, and ensuring timely follow‑up to quality issues while supporting continuous improvement and maintaining high standards of material quality. The Quality Process Coordinator internally titled, Material Planning Coordinator II is responsible for providing information and guidance to our customer's personnel regarding the operation of the cross dock. The position may be located at the customer's site and will schedule inbound trailers to the docks, reports material on the customer's system.
Requirements
- Three (3) years or more previous experience in the department, required
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Ability to work effectively with individuals from different areas and backgrounds, both inside and outside the company
- Strong verbal and written communication skills.
- Excellent organizational skills.
- Ability to prioritize tasks
- Using math skills to analyze data
- Develops and delivers effective presentations.
- Ability to build strong customer relationships.
- Ability to work independently and as a member of a team.
- Able to walk on concrete floors for 8 hours daily.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Detail oriented with excellent follow-up practices
- Cross dock processes; intermediate level.
- Knowledge of appropriate computer applications to use for tracking and report information (Excel, Word, Ryder YMS, Cross Dock database); intermediate level.
Nice To Haves
- Three (3) years or more experience with customer Inventory Systems (Host systems), preferred as needed
Responsibilities
- Schedule inbound trailers to the dock
- In report material on the customer's system
- Act as a trouble-shooter for material that cannot be processed through normal channels
- Handle the processing of "hot" parts
- Handle field calls and answer questions regarding material that flows through the cross dock
- Update material flow information in the cross dock database, monitor non-conformance by suppliers/carriers and record those issues in an Issues Database
- Ensure that material flows smoothly and efficiently through the cross dock.
- Ensure that information is shared timely with personnel from the customer and Ryder
- Performs other duties as assigned.
Benefits
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid
- Paid time off within your first year
- Up to 12 weeks paid maternity leave
- comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
