Quality Portfolio Lead, Human Capital Technologies, SaaS, Senior Manager, Global

Pwc Canada•Toronto, ON

About The Position

At PwC Global, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT quality management at PwC Global will focus on enabling the delivery of high-quality IT solutions and services through effective quality assurance processes and methodologies. You will be responsible for implementing quality standards, conducting audits, and driving continuous improvement in IT systems and processes. The Quality Portfolio Lead, Human Capital Technologies provides quality leadership across a SaaS-heavy Human Capital technology portfolio. This role ensures the stability, reliability, and integration quality of HR and people's platforms while balancing vendor release cycles, internal delivery priorities, and evolving business needs. The Opportunity: As a Quality Portfolio Lead, Human Capital Technologies, SaaS, Senior Manager, unlock your potential and embraces the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: Lead quality assurance strategy and execution for Human Capital SaaS platforms and related integrations Own testing plans aligned to vendor release schedules, internal configuration changes, and continuous delivery practices Ensure end-to-end test coverage across HR processes, integrations, data flows, security roles, and permissions Manage quality and acceptance of vendor testing deliverables for SaaS and cloud-based solutions Contribute to testing thought leadership including automation strategy, test tooling, and process optimization Design and guide the creation of test plans, test cases, and regression assets ensuring consistency and clarity Partner closely with HR, Product Owners, and delivery teams to validate requirements and manage testing risks Establish scalable and reusable test assets to improve efficiency and quality across the portfolio Build strong stakeholder relationships and provide clear reporting on quality, risks, and release readiness.

Requirements

Experience leading quality assurance for SaaS-based Human Capital solutions
Strong understanding of SaaS testing models, including configuration, upgrades, and integrations
Experience working with third-party vendors and cloud platforms
Expertise in Agile testing practices and test automation frameworks
Bachelor’s Degree preferred
Preferred fields of study: Information Technology, Computer Systems Analysis, Management Information Systems
Foundations Certification preferred

Responsibilities

Lead quality assurance strategy and execution for Human Capital SaaS platforms and related integrations
Own testing plans aligned to vendor release schedules, internal configuration changes, and continuous delivery practices
Ensure end-to-end test coverage across HR processes, integrations, data flows, security roles, and permissions
Manage quality and acceptance of vendor testing deliverables for SaaS and cloud-based solutions
Contribute to testing thought leadership including automation strategy, test tooling, and process optimization
Design and guide the creation of test plans, test cases, and regression assets ensuring consistency and clarity
Partner closely with HR, Product Owners, and delivery teams to validate requirements and manage testing risks
Establish scalable and reusable test assets to improve efficiency and quality across the portfolio
Build strong stakeholder relationships and provide clear reporting on quality, risks, and release readiness