Quality Policy Trainer

Dynamic Workforce Solutions•El Paso, TX

3d•Remote

About The Position

Ensures program compliance, data integrity, and service quality by conducting quality reviews, analyzing workforce activities, and delivering targeted training and technical assistance to support contract requirements and continuous performance improvement. This is a remote position.

Requirements

Bachelor's degree or equivalent
Two years of relevant work experience.
Working knowledge of WIOA, Welfare Transition, SNAP, ES/UI, Trade Adjustment Agreement (TAA), and all applicable local Workforce Service programs.
Familiarity with applicable federal, state, and local laws and regulations.
Strong data entry skills.
Proficient in Microsoft Office products with the ability to use various software programs for correspondence, reports, statistical compilation, analysis, and data base access.
Ability to clearly and concisely communicate via presentations, in person, written, and oral communications.
Ability to work in a fast-paced, team environment and to work independently with minimal direction.
Excellent interpersonal skills and customer service orientation.
Strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment.
Must have valid driver's license and adequate vehicle insurance coverage.
Successful completion of a basic IT skills assessment is required.

Nice To Haves

Certified Workforce Development Professional credential preferred
Experience with state data systems preferred
Experience working within the Work In Texas system preferred

Responsibilities

Conducts quality reviews using statistical sampling, auditing, and observation of work-in-progress to evaluate compliance with policies, procedures, and contract requirements.
Develops and implements plans for regular monitoring of required program data.
Reviews client eligibility determinations and expenditure requests as applicable.
Monitors case files, reports, and payment requests submitted by staff to ensure compliance with local, state, and federal requirements.
Documents staff performance related to client enrollment, documentation accuracy, and expenditure processing, and identifies coaching and training needs.
Prepares quality monitoring reports and documentation to support performance improvement efforts.
Communicates data findings clearly and effectively, providing actionable recommendations to improve staff competency and service quality.
Coordinates with management to schedule and deliver follow-up training and technical assistance.
Develops and administers training programs for staff using classroom, virtual, and hybrid formats, including creation of training materials and assessment tools.
Reviews operational procedures and workflows to ensure compliance and provides technical assistance to staff to support process and quality improvement.
Maintains accurate records related to training schedules, attendance, and pre- and post-training evaluations.
Updates and maintains document control systems and quality monitoring records.
Applies Extreme Customer Service principles in all interactions with staff, partners, and leadership.