Quality/Performance Director

Amentum•Philadelphia, PA

About The Position

Our Telecommunications Group has been at the forefront of creating a new generation of communication infrastructure for over 40 years. We specialize in everything from network development to complete telecom life cycle solutions, datacenter retrofits and modernization, to full datacenter buildouts. While these critical environments are ever changing, the demand for innovative technology and long-term support remains constant. These services include design, construction, updates, and maintenance of new and existing datacenter facilities. The Quality/Performance Director will develop, implement, maintain, and continually improve a business management system aligned with TL 9000 for the Amentum Digital Infrastructure group within Amentum Engineering & Technology Business.

Requirements

Minimum of 10 years of experience in Quality Management
Expertise in ISO 9001 (and TL 9000 preferred) management system standard
Significant management system auditing experience (Lead Auditor and/or ASQ Certified Quality Auditor credentials are a plus)
Relevant experience in the use of improvement tools such as: 5S, Value Stream/Process Mapping, Kaizen, and/or other similar tools
Understanding of commercial construction including, engineering, procurement, construction and commissioning
Ability to pass background check
Must be able to work for any US Employer without current or future visa sponsorship

Nice To Haves

Bachelor’s Degree or equivalent preferred (Degree in an industrial technical field is a plus)
Lead Auditor and/or ASQ Certified Quality Auditor credentials are a plus

Responsibilities

Lead and oversee the strategic development of the Telecom’s BMS system in alignment with the Amentum Global Business Management System / Critical Mission Solutions (CMS) requirements to successfully accomplish the organizational goals.
Provide guidance and direction to the responsible stakeholders for developing the BMS system, to evolve from its current state to meet TL9000 requirements eventually.
Continuously monitor and evaluate the BMS progress and make necessary adjustments and improvements as required to stay on track with the organizational goals.
Establish clear metrics and performance indicators to assess the effectiveness and success of the BMS, ensuring that they align with the overall organizational objectives.
Provide regular updates and reports to the management and stakeholders, communicating the progress, challenges, and achievements related to the development of BMS.
Engage and communicate with employees at all levels of the organization to ensure their understanding, support, and alignment with the BMS and the overarching organizational goals.
Conduct internal audits to assess the effectiveness of the processes, identify areas of improvement, and drive compliance with the procedures and standards.
Establish a systematic approach for corrective action, ensuring that identified issues and non-conformities are addressed in a timely manner, root causes are identified, and appropriate corrective/preventive measures are implemented to prevent reoccurrence.
Offer training and support to cross-functional teams, equipping them with the necessary tools, techniques, and knowledge to effectively engineer and maintain their processes for long-term efficiency and effectiveness.
Implement performance management that encompasses setting clear performance metrics and targets, regularly monitoring performance against these targets, providing feedback and coaching to process owners.
Lead and oversee the development and implementation of robust processes for the enterprise and regional aspects of the system, including internal audit, corrective action, document control, business continuity, risk management, tool management, and performance management.
Direct the quality function within each region/client.
Direct and support continual improvement activities (e.g., Kaizen, Value Stream Mapping, topical workshops, etc.)
Participate in Amentum Quality and Performance Excellence Conferences and teleconferences
Travel, as necessary, to support regional-specific quality and leadership activities