Quality & Patient Safety Specialist

Baystate Health • Palmer, MA

1d • Onsite

About The Position

Baystate Health is seeking a full- time Quality & Patient Safety Specialist to provide leadership in quality improvement, patient safety, performance improvement, and regulatory compliance. This position uses data, evidence-based practices, and collaborative problem-solving to improve patient outcomes, reduce risk, and promote a culture of safety across the organization. The Quality & Patient Safety Specialist partners with clinical and operational leaders, providers, and interdisciplinary teams to identify opportunities for improvement, lead patient safety investigations, support regulatory readiness, and implement sustainable solutions.

Requirements

• Bachelor’s degree in a related field; Bachelor of Science required.
• Minimum of five years of progressively responsible experience in quality, patient safety, performance improvement, or a related healthcare role.
• Current MA RN license.
• Strong knowledge of clinical processes and quality improvement methodologies.
• Demonstrated leadership, facilitation, and project management skills.
• Strong analytical, problem-solving, written, verbal, and presentation skills.

Nice To Haves

• Master’s degree, preferably an MBA.
• Certification in healthcare quality, patient safety, or a related specialty (CPHQ, CPPS, or similar).
• American Heart Association Basic Life Support (BLS) certification.

Responsibilities

• Lead and facilitate quality, performance improvement, and patient safety initiatives across clinical and operational areas.
• Facilitate Root Cause Analyses (RCA), Apparent Cause Analyses (ACA), safety debriefs, and multidisciplinary reviews.
• Analyze quality and safety data to identify trends, measure outcomes, and support improvement efforts.
• Coach and collaborate with leaders and interdisciplinary teams on quality improvement, change management, and problem-solving methodologies.
• Support regulatory and accreditation readiness, including surveys, mock tracers, and compliance activities.
• Partner with Risk Management and Patient Relations to identify trends, mitigate risk, and strengthen patient safety.
• Provide leadership and support for peer review processes and the system-wide Peer Support Program.
• Promote a High Reliability and Just Culture through education, communication, and continuous improvement.
• Prepare and present quality and safety data to leadership, committees, and frontline teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level